Ratings based on 977 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
This property was very disgusting. Dirty sheets and pillow cases. Chair was torn up and swimming trunks left on bathroom door, not to mention the smell upon walking in was just nasty. I forgot to add that the bathroom had hair on the toilet seat and looked like it was dry wiped instead of cleaned correctly…couldn’t get a refund or help with it as we left the hotel after after checking in and never stayed
Comment from Hotel Management
11 Nov 2024 by Hotel Manager , Hotel Management
Dear Nicholas,Thank you for your feedback. I’m sorry to hear that your stay wasn’t as expected due to issues with cleanliness and an unusual smell. If we had known, we would have gladly addressed these concerns or moved you to another room. Your comments have been shared with our housekeeping team for immediate improvement.We value your experience and hope you’ll give us another opportunity to make your stay exceptional if you’re ever back in the area.Sincerely,Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Clean and comfortable
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Brian W,Thank you for your feedback! We're so glad to hear that you found your stay clean and comfortable. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Had alot of fun here with my family!
Comment from Hotel Management
9 Nov 2024 by Hotel Manager , Hotel Management
Dear Brittany,Thank you for the 5 out of 5! We're so glad you and your family had a fun stay with us. We look forward to welcoming you back for more great memories!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
Im going in for surgery in the morning and thus my mother traveled to me for support. I got her a handicapped room in a budget motel as she is elderly. 80 years old.
Upon arrivsl i was required to pay a 250 dollar hold for incidentals which for a a budget motel is outrageous. The property was inconvenient with Hard to find rooms. Office was located dont know where as the clerk was unclear with a thick accent and apathy which is a terrible combination for communication. The service was just awful and bordered on insulting. Clerk didnt acknowledge complaints just said sign here. My ex wife communicates with me more than this guy did.
Positive was a Big nice bathroom, clean pool, good thai resturant connected to property but i cant get over the bad service. Never staying here again. I dont deserve to be treated like a criminal where i have to pay a 250 dollar hold in a buget property. Ive stayed at nice resorts that dont ask for as much.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager , Hotel Management
Dear Jeffrey,Thank you for your feedback. I’m glad you enjoyed the large bathroom, clean pool, and the nearby Thai restaurant. I apologize if our deposit policy was inconvenient. This is a standard practice, and the deposit is fully refundable by your bank or credit card after the final bill is processed.We’re also sorry if you didn’t receive the level of customer service we strive for. Your comments have been shared with our management team, and we’re always working to improve. We hope you’ll consider visiting us again in the future.Sincerely,Hotel Manager
by A verified traveler from bountiful
Posted 28 Oct 2024
Decent place to stay for a quick trip! Wish I had remembered to bring my swimming suit!
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear mark,Thank you for your fantastic 5 out of 5 rating! We're glad you had a decent stay with us. We hope to see you again soon—don’t forget your swimsuit next time!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
The room itself was relatively clean although the bathroom floor could use a scrubbing. The biggest issue was the 1/4" gap in the door. It was so gaping that it barely stayed shut. Then we had 60 mph winds and the wind just barreled though the room. We had to grab some tape from the car to close that gap. Overall, the managers were very nice and I'm sure that they were doing the best that they could with the aging structure. Also, we had to go buy our own soap and shampoo. If you are staying here be aware that the soap is literally a wafer of suds and the shampoo might do a baby's head. Hit the Dollar Tree for essentials. Also, grab towels before you go to your room if there are more than three people in the room. There were only three towels. The expense of the room didn't live up to what you would expect.
Comment from Hotel Management
26 Oct 2024 by Hotel Manager , Hotel Management
Dear Kandis,Thank you for sharing your detailed feedback! We're glad to hear you found the room relatively clean and appreciated our managers' efforts. Your concerns about the bathroom floor, door gap, and amenities have been noted, and we'll work on improving these aspects. We appreciate your tips for future guests and hope to provide a more satisfactory experience during your next stay!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Continental breakfast was pitiful. Packaged muffins and cereal. They don’t tell you but there is an $250 check in fee. Rooms were clean, although the baseboards were falling apart and water damage. Pool is indeed not open when advertised.
Comment from Hotel Management
22 Oct 2024 by Hotel Manager , Hotel Management
Dear Adri,Thank you for your feedback. We're glad to hear you found the rooms clean but are disappointed to learn about the issues you encountered. We apologize for any confusion regarding the check-in fee and the state of the pool, which should have been communicated clearly. Your comments about the breakfast options and room maintenance will be addressed with our team to improve the experience for our guests. We appreciate your insights and hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler from Neenah
Posted 14 Oct 2024
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Comment from Hotel Management
15 Oct 2024 by Hotel Manager , Hotel Management
Dear Vang,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager , Hotel Management
Dear sandy,We deeply regret that your experience with us was only rated 1 out of 5. Your feedback is important, and we're sorry for any disappointments you faced during your stay. If you would be willing to share more details about your experience or the specific areas where we fell short, we would appreciate the opportunity to address these issues and improve. We value your input and hope to have the chance to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Suite was just as advertised. Had no issues with anything.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager , Hotel Management
Dear Anita,Thank you for the 4 out of 5 rating! We're happy to hear the suite met your expectations and that you had no issues during your stay. We look forward to welcoming you back again!Sincerely, Hotel Manager
