Ratings based on 968 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Great place to stay ,clean and nice looking rooms , definitely recommend!!!thank you
Comment from Hotel Management
3 Oct 2024 by Jesse, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay and found the rooms clean and nice looking. Your recommendation means a lot to us! We look forward to welcoming you back for another great experience in the future. Safe travels!
by A verified traveler
Posted 29 Sep 2024
This is a great place to stay. The rooms were nicely appointed and super clean. Smelled fresh as well. The front staff were the most helpful and so accommodating. Breakfast was great. A nice variety of both hot and cold options and plenty of casual seating areas to eat. I would highly recommend staying here.
Comment from Hotel Management
30 Sep 2024 by Jesse, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, fresh atmosphere, and our friendly front desk team. It's great to know you found our breakfast offerings to your liking and that the seating areas met your needs. We truly appreciate your recommendation and look forward to welcoming you back on your next visit! Safe travels!
by A verified traveler from Brea
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Jesse, Hotel Management
Thank you for the 5-star rating! We’re delighted you had a great experience at our motel. We hope to welcome you back soon!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Jesse, Hotel Management
Thank you for the 5-star rating! We’re delighted you had a great experience at our prooperty. We hope to welcome you back soon!
by A verified traveler
Posted 28 Sep 2024
Friendly service
Comment from Hotel Management
29 Sep 2024 by Jesse, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our friendly service. We hope to welcome you back again soon!
by A verified traveler
Posted 28 Sep 2024
Beds were clean but not that comfortable. Area around hotel didn’t feel the safest. Faucet leaked and room while relatively clean, rug old and shower didn’t look that clean.
Comment from Hotel Management
29 Sep 2024 by Jesse, Hotel Management
Thank you for sharing your feedback with us. We’re glad to hear the beds were clean, though we’re sorry to learn they weren’t as comfortable as you expected. Your comments about the area and the condition of the faucet, rug, and shower are also concerning, and we truly appreciate you bringing them to our attention. Rest assured, we’ll be addressing these issues with our team to make the necessary improvements. We hope you’ll consider staying with us again, and we’ll make sure your next experience is much more enjoyable. Safe travels!
by A verified traveler
Posted 22 Sep 2024
Very nice place and clean nice staff
Comment from Hotel Management
23 Sep 2024 by Jesse, Hotel Management
Thank you Rhonda! We appreciate your feedback and are pleased to hear that you enjoyed your stay with us.
by A verified traveler
Posted 18 Sep 2024
Fantastic room, cozy and clean. Bathroom is exceptional, very spacious and modern design. Shower gets hot quickly. Friendly staff and close to good dining
by A verified traveler from henderson
Posted 14 Sep 2024
We were put in a room that was right on front of an air-conditioning unit and it was very noisy. The pictures are misleading and the faculty is not as nice as it looks like on the picture
Comment from Hotel Management
16 Sep 2024 by Jesse, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 14 Sep 2024
We always stay at a BW and have never been disappointed in the service or facility.
Comment from Hotel Management
16 Sep 2024 by Jesse, Hotel Management
Thank you for your loyalty to Best Western! We're delighted to hear that you've consistently had great experiences with our service and facilities. It means a lot to us to be your preferred choice, and we look forward to welcoming you back for many more stays. Safe travels until next time!
