Ratings based on 829 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Nothing good to say. Had to wait almost 10 minutes for someone to come to the desk to check us in. We get to our room and it is a queen bed, we reserved a king. Went back to the desk, he said that was the only room he had, when I said we reserved a king, he said they were all given away. We were there promptly at 3 pm checkin time. He told me we could get a full refund and go somewhere else, or take the queen. I asked for a discount, he offered $20 off. I asked for $75 total, he agreed. The room was awful, carpet fraying, sink stained and cracked, you could see right through the door jamb to the hallway, front entrance floor was missing pieces, a trip hazard, parking lot was full of garbage, cigarette smoke coming into the hallway along with pot smoke. People yelling and arguing at all hours, constantly going out the exit door which was right by us, people outside arguing, constantly beeping their car horns when locking them, the bed was so close to the wall, my husband had to get out on the opposite side. Worst place ever.
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 20 Dec 2024
Coffee on the whole time!
Comment from Hotel Management
21 Dec 2024 by General Manager, Hotel Management
Dear guest,We are really grateful for your perfect score. It makes us delighted to learn that our accommodations met your expectations. There is no better feeling than hearing that someone valued our efforts to make them feel at home. We are eagerly anticipating your return since we know that your stay was as fantastic as it sounds!gm
by A verified traveler
Posted 18 Dec 2024
I like the customer service ,especially from the housekeeper! She was very nice ,informative and made us feel welcomed!
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 22 Nov 2024
Very good stay
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Hi Guest, We are happy to hear your positive feedback, and we love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.GM
by A verified traveler
Posted 21 Nov 2024
Front desk staff that I spoke with was wonderful.
The hotel is in the type of condition that a well loved building would be in, everything seemed to be clean, but unfortunately my sheets had stains. Overall a good stay for a night if you're not picky.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Hi Guest, We are happy to hear your positive feedback, and we love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.GM
by A verified traveler
Posted 3 Nov 2024
Clean rooms and they take pets 😊
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Hi Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.GM
by A verified traveler
Posted 3 Nov 2024
Very dirty in room. Blood and dirt on the wall. Mold on bathroom walls.
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 31 Oct 2024
Property is in major disrepair. Dirty. Desk staff was very nice.
Comment from Hotel Management
1 Nov 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler from saint cloud
Posted 30 Oct 2024
This hotel is old and the carpets stink
Comment from Hotel Management
1 Nov 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
