Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Candi B, Hotel Management
Dear Jordan,Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic stay and that our team was able to make your experience memorable. Your feedback truly motivates us to keep providing the best service possible. We can’t wait to welcome you back on your next visit!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Candi B, Hotel Management
Dear Terri,Thank you for your review! We’re glad to hear you had a positive experience overall. If you have any specific feedback or suggestions on how we can improve to make your next stay even better, please let us know. We look forward to welcoming you back!
by A verified traveler
Posted 15 Sep 2024
Nice room. The safety of the area seemed questionable.
Comment from Hotel Management
17 Sep 2024 by Candi B, Hotel Management
Dear Laurie,Thank you for your feedback and for noting our clean rooms and excellent service. We’re sorry to hear you had concerns about the area’s safety. Please know that we take guest safety seriously and actively monitor the property with 24-hour surveillance. We appreciate your input and hope to welcome you back soon.
by A verified traveler
Posted 8 Sep 2024
Easy access, parking was good, furniture in the room needs updating, doors in room squeaked. Strange air conditioning system as there was not a sealed exit for the hose. Average breakfast. Very nice attendant at desk😎
Comment from Hotel Management
10 Sep 2024 by Candi B, Hotel Management
Dear Barbara,Thank you for sharing your feedback with us. We’re glad to hear that you found the access and parking convenient and appreciated the service provided by our desk attendant.We apologize for the issues you encountered with the room’s furniture, squeaky doors, and air conditioning system. Your comments are valuable, and we will address these concerns to improve our guest experience. We’re also taking note of your feedback on the breakfast to make necessary enhancements.Thank you again for your input. We hope to have the opportunity to offer you a better experience on your next visit.
by A verified traveler
Posted 8 Sep 2024
We had a very good stay thank you.
Comment from Hotel Management
10 Sep 2024 by Candi B, Hotel Management
Dear Monica,Thank you for your wonderful 5/5 review! We’re delighted to hear that you and your family had a very good stay with us.We appreciate your positive feedback on our cleanliness, hotel condition, and service. Your satisfaction is our top priority, and it’s great to know we met your expectations.If you have any suggestions for how we can make your next stay even better, please let us know. We look forward to welcoming you and your family back in the future!
by A verified traveler from Sioux Falls
Posted 4 Sep 2024
Staff and Management is are wonderful! Have stayed there several times over the past few years.
Comment from Hotel Management
4 Sep 2024 by Candi B, Hotel Management
Dear Dave,Thank you for the fantastic review! We’re delighted to hear that you consistently have a great experience with us and that our staff and management have made a positive impact on your stays. Your kind words truly mean a lot to our team. We look forward to welcoming you back and providing you with the same exceptional service you’ve come to enjoy!
by A verified traveler
Posted 29 Aug 2024
All was good
Comment from Hotel Management
4 Sep 2024 by Candi B, Hotel Management
Dear James,Thank you for your positive review! We’re pleased to hear that you had a good stay and that our service met your expectations. We look forward to welcoming you back soon for another great experience!
by A verified traveler
Posted 28 Aug 2024
Loved the large room and having a bedroom separate from living room. Check in staff member not friendly, didn’t give any instructions on WiFi, breakfast etc. Check out person friendlier. Nice breakfast and loved the ice cold milk. Plenty of towels, clean shower, did find a razor cover on floor. Bed hard like concrete but plenty of pillows.
Comment from Hotel Management
4 Sep 2024 by Candi B, Hotel Management
Dear Terri,Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the spacious room, breakfast, and the ice-cold milk! We apologize for the less-than-ideal check-in experience and will address this with our team to ensure better service in the future. Your comments about the bed and the razor cover will also be looked into. We appreciate your insights and hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 25 Aug 2024
Just was basic and was decent price
Comment from Hotel Management
26 Aug 2024 by Candi B, Hotel Management
Dear Steven,Thank you for your feedback. We’re glad you found our hotel to be a decent value. We’re sorry to hear that some aspects of your stay, such as service and overall condition, didn’t meet your expectations. Your comments are valuable, and we’ll use them to make improvements. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 24 Aug 2024
Location
Comment from Hotel Management
26 Aug 2024 by Candi B, Hotel Management
Dear Richard,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our location and found the cleanliness and condition of our hotel to your satisfaction. We strive to create a welcoming environment for families, and it’s wonderful to know we met your expectations. We hope to welcome you back to the Grandstay Residential Suites St. Cloud soon!
