Ratings based on 886 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Sean, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Andrew,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Sep 2024
The owners threw me and my family out when we was homeless cause someone called in and lied about us even when we had money for a room. The air conditioner leaked into the room all over our clothes and all of our clothes got soaked. So we ended up stranded up on that hill with all of our belongings a bag of wet clothes and a one year old out in the heat thankfully some of the cleaners had a heart and helped us stay cool the 2owners left after lying to my face about the real reason we couldn't get a room and they acted like they were right. These people are trash threatened to call the cops on us and have no heart
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Barbara, The staff at the Red Roof Inn St Clairsville - Wheeling West and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Magdalena. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Consistent and clean
Posted 11 Aug 2024 on HotelsI always choose this hotel when I’m in St C. It’s always clean, affordable and has very welcoming staff. I have stayed here numerous times and it is always consistently good.
Comment from Hotel Management
12 Aug 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Shauna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean, affordable room and welcoming staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Bradford, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Aug 2024
The property is a little outdated but it was very clean. The only problem we had was with the TV Cable.
Comment from Hotel Management
8 Aug 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Keri, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. We appreciate your comments regarding your recent stay and the cleanliness of the property. However, I will make sure to share your comments with the rest of our team regarding the cable. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Deb,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn St Clairsville - Wheeling West is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler from Vienna
Posted 3 Aug 2024
Great place, great value!
Comment from Hotel Management
5 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Clairsville - Wheeling West. I am glad to read that you were pleased with the value to price ratio and our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
