Ratings based on 646 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The sheets didn't smell clean, my brand-new socks were filthy hours after checking in to the room, I will never stay at this place again!
Comment from Hotel Management
13 Nov 2024 by Manny , Hotel Management
Thank you Annette for your feedback. Unfortunately you did not address any of these concerns during your stay. I can promise you are sheets are changed every stay.
by A verified traveler
Posted 11 Nov 2024
Quiet clean hotel
Comment from Hotel Management
11 Nov 2024 by Kurian, Hotel Management
Thank you Sharon for your feedback. It is greatly appreciated. We hope to see you soon in the near future.
by A verified traveler from Sudbury
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Kurian, Hotel Management
Thank you Mohamad for your feedback.We appreciate your stay with us.Hope to see you again.
by A verified traveler
Posted 5 Nov 2024
Hopefully it’s nice when they’re done the reno
Comment from Hotel Management
5 Nov 2024 by Kurian, Hotel Management
Thank you Adam for your feedback. We hope to see you soon in the near future.
by A verified traveler
Posted 1 Nov 2024
Property has two means of access; off Ontario Street and off Maywood Drive. VERY convenient!
Comment from Hotel Management
1 Nov 2024 by Manny, Hotel Management
Thank you Robert for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again in the near future.
by A verified traveler
Posted 1 Nov 2024
Extremely rude front desk receptionist missing information about checking in dirty is all hell and bed bugs in our room.
Received another room that was worse.
Smells like a dead rodent. Furniture is broken. The pillows sheets blankets all were stained. Worst hotel stay of my life this place should be out of business.
Comment from Hotel Management
1 Nov 2024 by Manny, Hotel Management
Hello KariUnfortunately you were asked to leave the property due to smoking in a non smoking room. Please respect other guests and the business you stay at. This has nothing to do with bed bugs and broken furniture. This is simply the fact that you are upset that you were asked to leave for smoking in a non smoking room.
by A verified traveler
Posted 29 Oct 2024
The property was clean.
Comment from Hotel Management
29 Oct 2024 by Manny, Hotel Management
Thank you Jaime for your feedback. It is greatly appreciated. We hope to see you soon in the near future.
by A verified traveler
Posted 14 Oct 2024
Excellence Location. Friendly Staff.
Comment from Hotel Management
14 Oct 2024 by Kurian, Hotel Management
Thank you Wasi for your review. So glad you enjoyed your stay with us and we hope to see you again!
by A verified traveler
Posted 8 Oct 2024
The staff was nice and the room was clean and tidy, however:
-The bathroom door jammed a lot.
-The toilet didn’t flush a few times.
-The faucets were very squeaky.
Comment from Hotel Management
8 Oct 2024 by Manny, Hotel Management
Thank you Glen for your feedback. I am pleased to hear that you found the room clean and tidy and the staff welcoming. I will have the toilet and door double checked may just need a small adjustment. We thank you for your stay with us.
by A verified traveler
Posted 30 Sep 2024
The shower was walk in and hot water was great. Brand new. Lovely.
The room could have been dusted a bit more. The bed was the worst. Waaay too hard. You need to put pillow tops on your mattresses. The lady was a bit snarky when we walked in before 3pm. We were just registering. Not looking to enter our room yet. I had to pay long distant to get a hold of someone at front desk, cause the front door was locked. Room phone broken. All I needed was a wifi password! Should be on the room card or in the information booklet.
Comment from Hotel Management
1 Oct 2024 by Manny, Hotel Management
Thank you Jane for your feedback. I am pleased to hear that you enjoyed your stay with us.1. Our mattresses are brand new and this may be the reason you felt it was a bit hard. Hopefully in a few weeks they should be a bit softer after some use.2. Our key holders do have the WIFI password printed on the front. It is located directly below the room number. Perhaps you missed it.
