Ratings based on 20 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great Place
Posted 28 Feb 2024 on HotelsYou receive excellent communications from the host on location and how to gain access to the keys. I was in Flat 4 which had a well stocked kitchen with pans, cutlery and utensils. The lounge area had 2 large sofas and a large tv with access to netflix. I had the choice of either bedroom but the master was superb with a 10/10 mattress and pillows to suit. Very warm inside and there was also a balcony with chairs and table had the weather been right. I'll be staying again as much better than a hotel.
by A verified traveler
Posted 26 Sep 2023
The property, facilities and location were all excellent and I would definitely recommend a stay based on these points. However, communication and check in were poor, as we hadn’t received any information about how or where to park, collect key codes or which actual apartment we were in until I chased the night before. Then we only got it once we had spent 6 hours in the car and arrived in the car park, rang a number from the website which was a wrong number and then finally got hold of Sally. Also, when booking through Expedia, there is no mention of extra costs for pets - only once we’d committed to a non refundable booking did we get told it would be another £20 per night for the dog. If you can see past these issues it’s a lovely place to stay!
by A verified traveler
Posted 3 Jul 2023 on Hotels
by A verified traveler
Posted 10 Jun 2023 on Hotels
Overall very clean & comfortable. However a few suggestions to consider. Main bedroom a waste bin & hook on door to hang dressing goo/clothes. Shower room does need refurbishment- mirror above sink too high & too small. Dark grey toweling not very appealling. Kitchen very clean but markings on knobs on job no longer exist, same for oven very difficult to see clearly markings for oven/grill, 2 dinner plates chipped & cutlery needs to be all one design , kitchen tools could also be upgraded. Good kettle & toaster & microwave. Lounge comfortable, coasters for hot drinks to safe guard furniture would be useful. A faint smell of dog was evident when we arrived but after opening the windows this was less so. I hope the above is helpful. I have stayed at a number of Holiday Property Bond properties both in the UK & abroad & it is against these that I am making the comparison & hence the above suggestions.
by A verified traveler
Posted 11 Jun 2022
Beautiful apartment, very quiet too. Overall very pleasant experience.
by A verified traveler
Great cottage but not advertised correctly
Posted 16 Feb 2022 on HotelsThis cottage is great and I would highly recommend it to stay in due to it's comfort cleanliness and location HOWEVER, Hotels.com do not have ANYWHERE on their website that there is a maximum of 1 dog and that there is an additional charge for the dog. I found this out when i received communication from the cottage owner - i called her to explain I had 2 dogs and she said that was OK BUT there was an additional £20 per night per dog so I paid an additional £80, my dogs are cleaner than most kids!!! If this had not been a last minute booking and i had already paid the rest of the amount and it was exactly where I wanted I would have resisted. The owner states it is clear on all her information but it is HOTELS.com who have not published this information. Other than this I do recommend the cottage
by A verified traveler
Posted 8 Nov 2021
by A verified traveler
Great apartment for a stay in Charlestown
Posted 18 Sep 2021 on HotelsWe stayed for a week in the 2 bed self catering apartment. It was great. The bed was really comfy, shower wad great, the whole apartment was really clean. The kitchen is well stocked with equipment etc if you're planning to cook there. The apartment was a 5 min walk downhill to Charlestown, which was so handy!
by A verified traveler
Excellent property
Posted 25 May 2021 on Hotels Very nice property in a lovely location. Walking distance from the beautiful harbour.
by A verified traveler
Great place to stay in St Austell
Posted 22 May 2021 on HotelsShort notice booking with Hotels.com. Initially some confusion re location of property on Hotels.com app but resolved quickly by Sally who manages the property.
Clean modern property close to beach. Ideal for a stay in St Austell.
