Ratings based on 287 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
We liked everything. The staff were very friendly and helpful, the check in was good, the food good, the room good and the bedding and towels superb! I'm sure we'll be back.
Thank you,
Mary Stephenson
Comment from Hotel Management
20 Nov 2024 by the Pier House Team, Hotel Management
Hello Mary, thank you for taking the time to leave a review. We're so glad you enjoyed your stay with us and hope to see you again soon. Kind regards, the Pier House team
by A verified traveler
Posted 18 Nov 2024
My first stay since the rebuild of the hotel. Rooms now have the wow factor as does the bar area.
Parking is local and free. The property is right on the harbour side some rooms having views out to sea.
Comment from Hotel Management
20 Nov 2024 by the Reception Team, Hotel Management
Hello Christopher, thank you for taking the time to leave a review :) We're glad that you enjoyed your stay with us, and hope to see you again soon. Kind regards, the Pier House Team
by A verified traveler from Wellingborough
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by the Pier House Team, Hotel Management
Hello Giles, thank you for taking the time to leave a review :) We hope you enjoyed your stay with us. Kind regards, the Pier House Team
by A verified traveler
Posted 18 Oct 2024
A pub/restaurant/hotel in the modern style of Fullers and Young's pubs in London. My bedroom (4) was small but very nicely decorated. As billed the bed was pushed against a wall so had I not been alone one of us would have been climbing over the other to get up to pee. There was the opportunity however to nose to tail. Lots of comfort but more than one occupying you wouldn't want to stay for more than a few nights. Brilliant overall.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback! We’re glad to hear that you enjoyed the modern style of The Pier House and found your room nicely decorated. While we strive to create a comfortable environment, we understand that the layout may not be ideal for everyone.We appreciate your insights and are always looking for ways to enhance our guests' experiences. We're thrilled to know that you had a brilliant overall stay and hope to welcome you back soon for another visit!From all of us here at the Pier House.
by A verified traveler
Posted 13 Oct 2024
What an absolute gem! It’s a shame we only stayed for one night. The room was beautifully decorated, clean and had everything you could possibly need and more, shower was superb. All staff were very friendly and helpful. Plenty of choice for breakfast, which was delicious. If we ever come back to Charlestown I wouldn’t even consider staying anywhere else but Pier House. Thank you for making us feel like home.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Thank you so much for your glowing feedback! We’re thrilled to hear that you found The Pier House to be an absolute gem during your stay. It’s wonderful that you appreciated the beautiful decor, cleanliness, and all the amenities in your room, as well as the superb shower.We’re especially pleased to know that our friendly and helpful staff made you feel at home, and that you enjoyed the delicious breakfast options. Your kind words mean the world to us, and we would be honored to welcome you back to Charlestown anytime. Thank you for choosing The Pier House!From all of us here at the Pier House.
by A verified traveler
Posted 5 Oct 2024
Excellent stay at The Pier House! Staff was extremely helpful with suggestions on things to do in the area. Beautiful setting on the Harbor. We had 3 meals there- lunch, dinner and breakfast that were just ok. A little disappointed in that part. But otherwise a very nice stay and excellent service by staff!
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Thank you for your excellent review! We’re thrilled to hear that our staff provided helpful suggestions and that you enjoyed the beautiful setting on the harbor during your stay.We appreciate your feedback regarding your meals and are sorry to hear they didn’t fully meet your expectations. Your comments will be taken into account as we continuously strive to improve our dining offerings.We’re glad you had a very nice stay overall and look forward to welcoming you back for another visit!From all of us here at the Pier House
by A verified traveler
Posted 20 Sep 2024
The hotel was beautiful and some lovely extras left in the room. My only problem was there was no one on reception when l arrived and no one to confirm where l could park. But otherwise it was superb.
Comment from Hotel Management
14 Oct 2024 by General Manager , Hotel Management
Thank you for your kind review! We're delighted to hear that you found the hotel beautiful and appreciated the lovely extras in your room.We are sorry to hear the parking was not clear prior to your arrival, we will take a look at our booking confirmation to make it a more highlighted point, but we are glad that our team helped you with this when you arrived. Your feedback is invaluable, and we’ll be addressing this to ensure a smoother check-in experience for our guests in the future.We're glad you enjoyed your stay overall, and we hope to welcome you back soon!From all of the team at the Pier House
by A verified traveler
Posted 19 Sep 2024
Lovely accommodation-lovely staff and a great breakfast !
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for your kind words! We're so glad you enjoyed your accommodation, our friendly staff, and breakfast. Your positive feedback means a lot to us!We look forward to welcoming you back soon!From all of the team at the Pier House
by A verified traveler
Posted 6 Sep 2024
Wonderful views and costal walks. Friendly staff couldn’t fault the hotel in anyway, room no 3 is amazing!
Comment from Hotel Management
7 Sep 2024 by the Pier House Team, Hotel Management
Hello Dawn, so pleased that you enjoyed your stay with us and thank you for taking the time to leave a review :) We hope to see you again.
by A verified traveler
Posted 31 Aug 2024
We liked the staff and there lovely attitude towards people, the food was no more than average, we liked the little extras that were in the rooms like the swim jackets and shopping bag we did not like the small size of the room and the excessive non stop noise that could be heard from our room number 23, we would never stay in that room again
Comment from Hotel Management
31 Aug 2024 by the Pier House Team, Hotel Management
Hello David, thank you for taking the time to leave a review and alerting us to the noise issue outside the room, we will be looking into that as it hasn't been mentioned before. All feedback is appreciated. Kind regards the Reception Team.
