Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Excellent hotel property.
Comment from Hotel Management
2 Jan 2025 by Jay, Hotel Management
Thanks for the survey.
by A verified traveler
Posted 2 Jan 2025
Very quiet and beatiful hotel
Comment from Hotel Management
2 Jan 2025 by Jay, Hotel Management
Thanks for your survey.
by A verified traveler
Posted 2 Jan 2025
Enjoyed watching fireworks from the room outside on the balcony!
Comment from Hotel Management
2 Jan 2025 by Jay, Hotel Management
Thanks for your survey.
by A verified traveler
Posted 1 Jan 2025
Adequate buffet breakfast. I was expecting something greater for the price.
Comment from Hotel Management
1 Jan 2025 by Melyssa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Jan 2025
We have stayed here several times and have always had a great experience. We will definitely be back!!!!
Comment from Hotel Management
1 Jan 2025 by Jay, Hotel Management
Thanks for your survey.
by A verified traveler
Posted 30 Dec 2024
The place is nice however for the cost of staying there they don’t really offer much.
No breakfast included, they charge for every little thing.
The rooms are average not worth the price.
The rug smells very musty
The customer service was great though checking was easy sucks that there was no microwave either in the room or extra trash bags
Comment from Hotel Management
31 Dec 2024 by Jay, Hotel Management
Thanks for your survey.
by A verified traveler
Posted 30 Dec 2024
Very nice stay. Room was so comfortable. Plenty of towels and pillows. Comfy bed. Mounted bottles of bath products in shower was nice. Very clean room and lobby area. Loved the wet bar area and small fridge. Beautiful large lobby to relax in.
Comment from Hotel Management
31 Dec 2024 by Jay, Hotel Management
Thanks for your survey.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by jay, Hotel Management
Thanks for your survey.
by A verified traveler
Posted 29 Dec 2024
They charge for parking, daily. Room was rundown with cracks and worn out sinks / tub. Cracked drywall and peeling wallpaper. Funky /dirt smells coming from the plumbing. Beds were so uncomfortable.
Comment from Hotel Management
30 Dec 2024 by GM , Hotel Management
Dear Melissa, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Stephen Boudreau, GM
by A verified traveler
Posted 28 Dec 2024
I loved to stay in this place…. I’ll reserve again when stay in St. Augustine.
Comment from Hotel Management
28 Dec 2024 by Jay, Hotel Management
Thanks for your survey.
