Ratings based on 1,533 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Thank you for your reviewWe appreciate you taking the time to tell us about your recent stay. We strive to provide all our guests with the best experience possible and hope that you will choose us again the next time you visit St. Augustine.Thank you
by A verified traveler
Posted 11 Nov 2024
I loved this hotel because is per friendly. I always travel with my dog I the have so many admenities for your pets. 💯 Recomen.
Comment from Hotel Management
11 Nov 2024 by Guest Relations, Hotel Management
Thank you for the great review! We’re so happy to hear you and your dog had a wonderful stay with us. We love being pet-friendly and providing amenities to make both you and your furry companion feel at home. We appreciate the recommendation and look forward to welcoming you both back soon!Thank you
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations, Hotel Management
Thank you for your reviewWe are glad to hear that you enjoyed your recent stay, and we hope to see you again the next time you visit beautiful St. Augustine!Thank you
by A verified traveler
Posted 6 Nov 2024
It was a slightly better quality motel than an average motel and that's what I was looking for.
It was convenient to St; Augustine attractions.
The staff was excellent
Comment from Hotel Management
7 Nov 2024 by Guest Relations, Hotel Management
Thank you for sharing your feedback! We're so glad to hear that our motel met your expectations and that you found it convenient for visiting St. Augustine's attractions. We're also thrilled to know that you had a positive experience with our staff – we'll be sure to pass along your kind words to them! We hope to welcome you back the next time you visit St. Augustine!Thank you
by A verified traveler from Tinley Park
Posted 3 Nov 2024
Staff was great!!!!
Breakfast in morning was so-so
Rooms were nice, a lil musty smell from humidity
Pool was very nice
Comment from Hotel Management
4 Nov 2024 by Guest Relations, Hotel Management
Thank you for your feedback! We’re glad to hear you had a great experience with our staff and enjoyed the pool. We appreciate your comments about the breakfast and the musty smell in the room; we’ll work on addressing those issues to ensure a more pleasant stay for future guests. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 28 Oct 2024
Friendly and helpful staff. Clean comfortable and pleasant stay
Comment from Hotel Management
29 Oct 2024 by Guest Relations, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had a pleasant stay and found our staff to be friendly and helpful. Cleanliness and comfort are our top priorities, and it’s great to know we met your expectations. We hope to welcome you back soon!
by A verified traveler
Posted 25 Oct 2024
Shower curtain did not keep water in the shower, water all over the floor. Air conditioner fan never shut off. Breakfast area was nothing special. Some off staff were not customer driven. Beds were great and room had good lighting.
Comment from Hotel Management
28 Oct 2024 by Guest Relations, Hotel Management
Thank you for your feedback. We're glad to hear you enjoyed the comfortable beds and good lighting in your room. We apologize for the issues you experienced with the shower curtain and air conditioner, as well as any inconsistencies with our staff service. Your comments are valuable and will help us make improvements. We hope to have the opportunity to provide you with a better experience on your next visit. Thank you for sharing your thoughts!
by A verified traveler from Weston
Posted 22 Oct 2024
Friendly staff, convenient location. Free transportation to historic district.
Comment from Hotel Management
22 Oct 2024 by Guest Relations, Hotel Management
Thank you for your feedback! We’re delighted to hear that you enjoyed our friendly staff and found our location convenient. It’s great to know the free transportation to the historic district made your stay easier. We hope to see you again soon!
by A verified traveler
Posted 21 Oct 2024
Love the shuttle availability to and from the Historic district, Clean rooms!
Comment from Hotel Management
21 Oct 2024 by Guest Relations, Hotel Management
Thank you for your feedback! It’s wonderful to hear that the shuttle service to the Historic District and the clean rooms enhanced your stay. The team appreciates your kind words and looks forward to welcoming you back soon!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Guest Relations, Hotel Management
Thank you for your reviewWe appreciate you taking the time to tell us about your recent stay, and apologize for any issues you encountered. We hope that you will consider us again in the future.Thank you
