Ratings based on 295 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great spot right near all the spots in St. Augustine. Parking is valet only hut you can park across the street for half the price.
Comment from Hotel Management
20 Nov 2024 by Assistant General Manager, Hotel Management
Dear Kyle,Thank you for your gracious review of the Renaissance St. Augustine Historic Downtown Hotel. We are glad you enjoyed your stay and that our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Richard,Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Renaissance St. Augustine Historic Downtown Hotel from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 5 Nov 2024
Place was beautiful and always had a nice smell that they pump into the lobby
Comment from Hotel Management
6 Nov 2024 by Assistant General Manager, Hotel Management
Dear Mark, Thank you for your lovely review of the Renaissance St. Augustine Historic Downtown Hotel! We're glad you enjoyed the property's beauty and the lobby's welcoming scent. We hope those little details made your stay even more special. We look forward to welcoming you back soon!Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 24 Oct 2024
Great hotel in the heart of all the action in downtown St Augustine.
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Daria,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay and found our hotel centrally located in the heart of downtown St. Augustine. We appreciate your kind words and look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler from Coral Springs
Posted 21 Sep 2024
The property was very clean and the staff was very accomadating. You can walk to restaurants and shopping. Very safe and the hotel staff was so nice. Would stay there again.
Comment from Hotel Management
22 Sep 2024 by Hotel Manager, Hotel Management
Dear Wayne,Thank you for your fantastic review! We're thrilled to hear that you found our property clean and our staff accommodating. It's great to know you enjoyed the convenience of our location and felt safe during your stay. We truly appreciate your kind words and look forward to welcoming you back for another visit!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
over prised staff roude
Comment from Hotel Management
21 Sep 2024 by Assistant General Manager, Hotel Management
Dear Richard,Thank you for taking the time to post a review of our hotel. Please accept our apologies for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting your anticipation. We want to get it right every time, so we will take measures to ensure this is not repeated. Additionally, we appreciate your comments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. We are committed to providing outstanding service, and we hope you will revisit us so we can show you our dedication.Best Regards,Adelaida HumeAssistant General Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Dear Andrew,Thank you for your review and for rating us 5 out of 5! We're glad to hear that you had a positive experience overall. Your feedback is important to us, and we’d love to know more about what you enjoyed and any areas where you think we can improve. We strive to enhance our services and provide an even better experience on your next visit. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Hotel Manager, Hotel Management
Dear Ellen,Thank you for your review and for rating us 4 out of 5! We're glad to hear that you had a positive experience overall. Your feedback is important to us, and we’d love to know more about what you enjoyed and any areas where you think we can improve. We strive to enhance our services and provide an even better experience on your next visit. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
Very nice hotel , parking is very pricey $50 a night for valet parking , you can walk everywhere from this hotel :)
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Debra,Thank you for your feedback! We're glad you enjoyed your stay and found the hotel's location convenient for walking around. We understand that valet parking can feel pricey at 50 a night, but we're happy to hear it didn’t deter you from enjoying the area. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
The hotel lobby is very nice, front desk staff was very nice and helpful, the restaurant was very nice also as was the staff in the restraurant .
One suggestion, it would be nice if the bathroom had a personal mirror, my eyesight is not that good and I had a hard time shaving.
Comment from Hotel Management
4 Sep 2024 by Assistant General Manager, Hotel Management
Dear Ernesto, We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! We have noted your comments regarding the bathroom mirror, and we are grateful for the valuable input that helps us better serve our guests. It was our pleasure serving you at Renaissance St. Augustine Historic Downtown Hotel, and we look forward to your next visit. Have a wonderful day!Best Regards,Adelaida HumeAssistant General Manager
