Ratings based on 982 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear Andrea,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager
by A verified traveler
Posted 18 Nov 2024
We have stayed at the redroof plus in st Augustine multiple times but this last time was awful. The floors were filthy and hadn't been mopped in ages, there were cockroaches everywhere inside, ants in the room, there was something on the blanket that only my dog could smell and he was going nuts trying to lick it......gross. they have gone downhill so much that we will never stay here again and we have stayed there at least 10 times prior. They no longer serve breakfast either.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,I sincerely apologize for the disappointing experience you had during your recent stay. What you’ve described is unacceptable, and I appreciate you bringing these issues to our attention. We take cleanliness and guest comfort very seriously, and I will ensure your feedback is addressed with our team. We hope you’ll reconsider and give us another chance to provide the quality experience you’ve come to expect from us.Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 18 Nov 2024
Great location near to restaurants and a outlet mall, the room was very clean and it had comfortable beds.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear you enjoyed our location and found your room clean and comfortable. We look forward to welcoming you back for another great stay!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 4 Nov 2024
The room itself was nice. I was satisfied with the staff and everything the hotel offered. Unfortunately, on the first night, I had neighbors in the adjacent room who were noisy and played a radio until the early hours of the next morning. On the second night, I was awakened by a motorcycle with loud exhaust pipes that made 3 runs in front of my room at about 5 am in the morning. I wore earplugs to bed on both nights so it helped a little, but it was not very quiet.
Comment from Hotel Management
5 Nov 2024 by tan, Hotel Management
Thank you for your review
by A verified traveler
Posted 3 Nov 2024
The property is an older hotel. They do their best to update it and keep it clean, but it is still older. It’s great for the rate, but I would not really recommend for a family.
Staff was exceptionally nice, and helpful.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your thoughts! We appreciate your understanding of our property's age and are glad you found our staff to be exceptionally nice and helpful. Your feedback is valuable, and we will continue working on improvements. We hope to welcome you back in the future!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic 5 out of 5 review! We’re thrilled to hear you enjoyed your stay and hope to see you again soon!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 29 Oct 2024
The staff were very friendly the room was clean it was a quiet hotel
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review! We're so glad to hear that you found our staff friendly and the room clean. It's wonderful to know you enjoyed the quiet atmosphere as well. We appreciate your feedback and look forward to your next stay!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler from Charlotte
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear you had an exceptional stay. Your satisfaction is our priority, and we look forward to welcoming you back soon!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 24 Oct 2024
Toilet wasnt clean. There was hair still in the shower and also on the removable shower chair. The floors were also dirty. Had to use one of the towel beside the bed so i could wipe my feet before getting in bed. I did not complain at the time because it was already so late when we checked in. I just wanted to shower and go to bed. The bed was comfortable. Maybe the housekeeper was having a crap day when it was cleaned. You never know.
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will address your concerns with our housekeeping team to ensure improvements are made. We're glad to hear that you found the bed comfortable, and we appreciate your understanding. We hope to provide you with a much better experience on your next visit.Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the wonderful 5 out of 5 rating! We're delighted to hear you enjoyed your stay. We can’t wait to welcome you back for another great experience!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
