Ratings based on 985 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by tan, Hotel Management
Thank you for doing your review
by A verified traveler
Posted 23 Sep 2024
There were bugs crawling on the walls. When they gave us a new rllm it haf a huge bug crawling on the floor. They refunded my stay.
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. I'm very sorry to hear about the bug issues you encountered during your stay. This is not the standard we aim for, and we appreciate your understanding as we processed your refund. We will take immediate action to address this concern.Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 8 Sep 2024
This stay was adequate for our needs. Right off 95. Clean room clean beds. Great pillows. Looked and felt like new. coffee wasn’t too bad either.
Comment from Hotel Management
8 Sep 2024 by TA, Hotel Management
THANKS FOR YOUR REVIEW
by A verified traveler
Posted 7 Sep 2024
Very clean and cozy place.
Comment from Hotel Management
8 Sep 2024 by TA, Hotel Management
THANKS FOR YOUR FREVIEW
by A verified traveler
Posted 6 Sep 2024
Old property, not well maintained.
Construction going I. Front of the property
Comment from Hotel Management
7 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about the maintenance issues and construction disruption during your stay. Your comments are valuable and will be addressed to improve our property and guest experience. We hope to have the opportunity to serve you better in the future.Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 1 Sep 2024
It was nice
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you had a nice stay. If you have any specific suggestions for us to improve, please let us know.Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler from Tampa
Posted 1 Sep 2024
The construction can cause major confusion. My room was well kept and clean. The air was cold and the water was hot, as it should be. The front desk ladies was polite and helpful. I did enjoy my option of a firm or soft pillow lol
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed your stay despite the construction. It's great to know that you found your room clean and comfortable, and that our team was helpful. We appreciate your understanding and hope to welcome you back for an even smoother experience!Sincerely, Gordon Chuck General Manager Red Roof Inn PLUS+ St Augustine
by A verified traveler
Posted 1 Sep 2024
Very good
Comment from Hotel Management
1 Sep 2024 by TA, Hotel Management
Thanks for your review
by A verified traveler from depew
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by TA, Hotel Management
Thanks for your review
by A verified traveler
Posted 28 Aug 2024
It has a swimming pool...
Comment from Hotel Management
28 Aug 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the comments. I’m very glad that our hotel impressed you in so many ways. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.
