Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
Only issue is hot tub is always down
by A verified traveler
Posted 26 Jun 2024
I think free breakfast would improve the stay.
Comment from Hotel Management
27 Jun 2024 by Front Desk, Hotel Management
Hello Frederic, Just wanted to thank you for the review. We also agree that including breakfast would be nice. Although only a select few Garden inns do. For this we do apologize. For your reference booking sites do have filters to better allow you to find the properties that do include breakfast.
by A verified traveler
Posted 17 Jun 2024
Everything was nice except the fact when we checked in we paid $230 for our 1 day stay plus $50 for incidentals. This was from Saturday to Sunday. Come Monday morning I had my $50 returned to me but there was a mystery charge of $215 for nothing. I called the hotel and they claimed to know nothing about this so I had to call my bank and dispute the charge and now my wifes card is on hold for a mistake the hotel made and won't own up to it. This happened 2 years ago in Knoxville TN, also a Hilton...I wonder if that's just a coincidence???
Comment from Hotel Management
18 Jun 2024 by Front desk, Hotel Management
Hello Kristen, this is Amy at the front desk of the Hilton Garden inn of Saint Augustine beach.. After seeing your review i did look into your reservation and the folio attached.... your stay was indeed "authorized" 2xs.. (not charged) once for 50 (incidental) and again for the estimated stay+taxes.. totaling only 265.28... Had it not been estimated it would have Authorized for 280.68. so no maam coincidence it was not. Hope that helps Your welcome. Have a great day now. see you next time
by A verified traveler
Posted 16 Jun 2024
Breakfast was great!
Comment from Hotel Management
18 Jun 2024 by Amy, Hotel Management
Hey there miss Mary. Just wanted to thank you for the review.. We appreciate hearing that honestly. Its rare you actually get the pat on the back for anything these days.. So thank you for letting us know. We hope you enjoyed yourself and cant wait to have you back soon.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Front Desk, Hotel Management
Hello Mr David, wanted to reach out and thank you for leaving us a review. I know your time is precious and valuable. So, we do so appreciate that. We hope to see you again soon. Best of luck in your travel's sir. Have a great day.
by A verified traveler from Sunnyvale
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Amy, Hotel Management
Hello William, this is Amy at the front desk of the Hilton Garden inn. I wanted to reach out and thank you for leaving the review because I know how valuable your time is. I also wanted to inquire about your stay. If there was a concern or issue, we could adjust? Aside from that we thank you for staying with us and hope to have you back again soon.
by A verified traveler
Posted 13 May 2024
Check in was not good. We were with a group all going to a wedding and traveling some distance. We asked several time to be notified as soon as our rooms were ready. That did not happen. If I had not kept checking who knows what would have happened. The lobby is very small and we were directly in front of the check in desk. We were all pacing and obviously anxious. We could have at least been able to process check in so that we could go straight to our rooms but no. We had 20 minutes to completely dress for a formal event.
Comment from Hotel Management
14 May 2024 by Front Desk, Hotel Management
Hello Tena, Just reaching out to you regarding your check in experience. Im so sorry to hear that you werent able to get in early. Check in doesn't start until 4 pm. An early check in is always difficult to swing on weekends,especially saturdays due to it being the busiest day of the week for checkins. And fortunately we have been sold out for the last week. I hope the wedding was just gorgeous and you all enjoyed yourselves so much. Please come back and see us again soon- have a great day!
by A verified traveler
Posted 12 May 2024
Was not very happy with this hotel for being a hilton. We got to the hotel and we were told that our upgrade room the toilet was out of order. We were given a standard room to only have the same issue with the toilet in that room. So got changed again. The carpet in the entire hotel was disgusting and dirty. The shower in our room in the cracks had mold. These bookings are not inexpensive for the hilton company to not invest and upgrade the hotel. Also for what is served at breakfast it should be included instead of paying extra.
Comment from Hotel Management
23 May 2024 by Front Desk, Hotel Management
Hello Shiara, just wanted to reach out in regard to your stay with us on May12th. And we wanted to thank you for taking the time to bring these things to our attention. We always view any and all feedback as constructive and we take these very seriously. We have been diligently working on the upgrades for the year and thank you for your patience. We just painted in and outside as well as our locks, internet upgrades, and now our TVs as well. To keep the inconvenience to a minimum we have to space these tasks out one at a time. Again, we do appreciate your patience during this time, and we look forward to having you back again soon.
by A verified traveler
Posted 1 May 2024
Nice
Comment from Hotel Management
2 May 2024 by Amy, Hotel Management
Hello Christine, We know how precious your time is, so just reaching out to thank you for taking the time to leave a review for your stay- Thank you so much for staying with us and we hope to see you again soon-
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
23 May 2024 by Front Desk, Hotel Management
Hello Erin Just wanted to say thank you for taking a moment to send the review that we really appreciate you doing so. I know how valuable your time is. So thank you very much and we hope to have you back this summer
