Ratings based on 132 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
The hotel was clean and comfortable.
by A verified traveler
Posted 17 Dec 2024
Breakfast was great..the area was clean and as expected
Comment from Hotel Management
18 Dec 2024 by Hotel Manager, Hotel Management
Dear Melissa,Thank you for your kind feedback! We're glad to hear you enjoyed the breakfast and found the area clean and as expected. We strive to provide a comfortable and satisfying experience for our guests, and your positive comments encourage us to keep up the good work. We look forward to welcoming you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Dec 2024
Convenient to downtown area
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Cathy,Thank you for your feedback! We’re glad to hear you found our location convenient to downtown. We hope to welcome you back for another stay that’s just as convenient and enjoyable.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2024
The staff was very rude, not helpful, frowning, never smiling. Do not recommend
Comment from Hotel Management
10 Dec 2024 by Arthur Sorel, GM, Hotel Management
Thank you for coming to stay with us and telling us about your experience. I'm sorry that we didn't meet your expectations. Our team members are typically very friendly and helpful. Your feedback will be shared with the team leaders for understanding of meeting guest needs in hopes of providing better service for all.
by A verified traveler
Posted 8 Dec 2024
The room was very small and not worth $536.00
They charged $20.00 for parking (limit 1 car)
Came to a total of $56.00 with deposit.
My guest i was visiting had to park a mile away due to one car limit.
I was totaly disappointed with this purchase.
Comment from Hotel Management
10 Dec 2024 by Arthur Sorel, GM, Hotel Management
Thank you for letting us know about your experience. The Nights of Lights does bring high demand to the area. All hotels pricing increases during this period to cover additional cost and labor on the hotel. Parking is noted on our listing and is a common item in this market. Even other hotels that are further out from downtown charge parking. This is becoming a more common item for hotels to charge.We hope you enjoyed your stay otherwise and that we will see again another time.
by A verified traveler
Posted 5 Dec 2024
Very nice and clean, everything looks brand new.
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Wilfred,Thank you for your wonderful feedback! We're delighted to hear you enjoyed the cleanliness and the fresh look of our property. We take great pride in maintaining a comfortable and welcoming environment for our guests. We look forward to your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Ernesto,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Dec 2024
It was close to downtown historic center, or far to walk.
Need to have more than one person to help customers at check in or check out.
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Pablo,Thank you for your feedback! We’re glad you appreciated our convenient location near the downtown historic centre. We also value your suggestion regarding staffing during check-in and check-out and will work to ensure a smoother experience for our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Nov 2024
Was a very nice Hotel and all was good. But, It is described as Historic District, which maybe it is, but you are a pretty good walk to the main district, We had to pay to park in the lot which was maybe okay but had to take our vehicle down closer and park in the garGE AND PAY ANOTHER $20 to avoid walking all the way back to hotel on dark sometimes unlit streets
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Jeff,Thank you for sharing your feedback. We're glad to hear you had a pleasant stay overall. We apologize for the inconvenience with parking and the walk to the main district. Your comments are valuable, and we will explore ways to improve guest convenience in these areas. We hope to welcome you back soon!Sincerely, Hotel Manager
