Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Puyallup
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Peyton, Hotel Management
Dear Jamie,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 2 Jan 2025
It was a great experience. The room and property were very clean, the staff were pleasant. I would definitely stay again.
Comment from Hotel Management
2 Jan 2025 by Peyton, Hotel Management
Dear Diana,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 30 Dec 2024
The staff members were really friendly and polite.
Comment from Hotel Management
1 Jan 2025 by Azzy, Hotel Management
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to hear you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 30 Dec 2024
Air conditioner is too noisy, I was not able switched off
Comment from Hotel Management
31 Dec 2024 by Peyton, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 29 Dec 2024
The property needs some maintenance updates but is clean and staff is excelle t
Comment from Hotel Management
31 Dec 2024 by Peyton, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 29 Dec 2024
I
Comment from Hotel Management
1 Jan 2025 by Azzy, Hotel Management
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to hear you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Azzy, Hotel Management
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to hear you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 26 Dec 2024
I like to shout out a excellent employee named Rosa. She served breakfast both mornings during our stay. She is extremely friendly, greeted and helped all the guest by making sure everyone got their food. There were instance where people didn't know how to use something, she would go extra mile helped them. I have never seen a such great employee at a hotel working in the food area that's friendly, going out of the way to help customers and made everyone smile. Please recognize this great employee.
Comment from Hotel Management
27 Dec 2024 by Azzy, Hotel Management
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. And thank you so much for your shout-out to Rosa! We appreciate your feedback and are so happy to hear you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 26 Dec 2024
Classic Fairfield. Older design and decorations but very well kept. Off I95 location. Quiet rooms. Friendly staff. Clean. Large full breakfast. Overall great hotel and value.
2 suggestions
Need USB PLUGS in rooms for electronics
Sheets/bedding did not fit queen bed. Loose.
Comment from Hotel Management
26 Dec 2024 by Azzy, Hotel Management
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. I've notated your suggestions and will be passing them along to hotel management. We hope to see you again!
by A verified traveler
Posted 25 Dec 2024
nice staff
Comment from Hotel Management
25 Dec 2024 by Azzy, Hotel Management
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!
