Ratings based on 993 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The view!!!!!!!!!!!!!!!
Comment from Hotel Management
20 Nov 2024 by tg, Hotel Management
Thank you for staying with us and enjoying the view.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by tg, Hotel Management
Thank you for staying with us and the 5 rating.
by A verified traveler
Posted 25 Oct 2024
Nice property, amazing view !!!
Only thing was the room smell … ac noisy and should clean filters
Comment from Hotel Management
25 Oct 2024 by tg, Hotel Management
Thank you for staying with us your concerns will be addressed with housekeeping
by A verified traveler from Summerfield
Posted 2 Oct 2024
Great view and nice quiet waterfront vibes at night. Older motel but they keep it in good condition. Staff was helpful and friendly. Enjoyed a scenic and great breakfast
Comment from Hotel Management
2 Oct 2024 by tg, Hotel Management
Thank you for staying with us and the 5!
by A verified traveler
Posted 29 Sep 2024
Great property. Beautiful views. Friendly staff.
Comment from Hotel Management
29 Sep 2024 by tg, Hotel Management
Thank you for the wonderful review. We are glad you enjoyed your stay and we look forward to your return visit.
by A verified traveler
Posted 29 Sep 2024
The View
Comment from Hotel Management
29 Sep 2024 by tg, Hotel Management
Thank you for staying with us. We do have a fantastic view.
by A verified traveler
Posted 15 Sep 2024
We had a great time. The customer service is amazing. The view is exceptional. I would recommend for sure.
Comment from Hotel Management
16 Sep 2024 by The Edgewater Inn , Hotel Management
Dear Melanie, Thank you kindly for the high rating! We are so glad you enjoyed your stay with us! Thank you for mentioning our great front desk staff. I will be sure to let them know. We are looking forward to your next visit with us!
by A verified traveler
Posted 13 Sep 2024
The whole hotel was shabby and dated, broken sink, blood on sheets, could not use the pool as rpthere was weeds growing between the tiles, pool was green, food was aweful, morning staff lady was horrible, not friendly m snappy , not a nice or friendly person, everything was such an inconvenience, even had to ask for orange juice like it was short on supply and only allowed 1 drink,fruit was sparse, even cut grapes in half to make it look more, bread and raisin bread was stale, deck was rotten and nails all over the place, rot and mold all over the outside,. I had a crab on pillow, and flying crawly bugs the night before we left. I have a lot of photos for you. I could not shower for 4 days as there was no hand rails or seats and the tiles on the floor were glazed and so slupoy, I am disabled and the whole situation was a nightmare, even after changing rooms it was not good, please contact us.
Comment from Hotel Management
16 Sep 2024 by The Edgewater Inn , Hotel Management
Dear Frank, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn about the issues you encountered, as our goal is to ensure a comfortable and enjoyable experience for all of our guests. We understand your frustration regarding the accessibility of our accommodations. While we did reach out during your stay to inquire about any concerns, I regret that we were not made aware of your experiences sooner. We did issue a room change in response to the cosmetic crack in the sink and the spot on the sheet. Additionally, we encouraged you to inform us if there was anything further, we could do to enhance your comfort. Unfortunately, we did not receive further feedback from you after the room change until after your departure. Please know that had we been informed of your dissatisfaction during your stay, we would have certainly considered issuing a refund after the first night if our accommodations were unsuitable for you. Our policy does not allow for refunds once a stay has been completed and our facilities have bee utilized. We wish you had brought your concerns to the attention of our front desk staff after your initial room change, as we would have welcomed the opportunity to address any outstanding issues during your time with us. Thank you once again for your valuable feedback.
by A verified traveler
Posted 3 Sep 2024
We love the view ..and location..
Comment from Hotel Management
4 Sep 2024 by tg, Hotel Management
Thank you for staying with us. We are happy you enjoyed the location and view. We look forward to your return visit.
by A verified traveler from USAF Academy
Posted 21 Aug 2024
We loved our grownup getaway and stay at Edgewater. The view was amazing from our private area on the deck. The sunset over St Augustine was phenomenal. What I need to know……what is the mattresses they use?!? I seriously wanna buy one! It was so comfortable. The room was cute and very clean. The staff was friendly. The walk across the bridge was perfect. My ONLY complaint….maybe the deck would use a sanding. Def don’t walk on there barefoot. Thank you for making our adult getaway perfect.
Comment from Hotel Management
25 Aug 2024 by tg, Hotel Management
Thank you for the 5 star review. We are happy you enjoyed your stay. The mattresses are Serta's. We look forward to your return visit.
