Ratings based on 980 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
by A verified traveler
Posted 13 Nov 2024
It was close to downtown without the downtown price.
Comment from Hotel Management
13 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
by A verified traveler
Posted 11 Nov 2024
Carpet needs to be replaced chair not good shower broken faucet
Comment from Hotel Management
11 Nov 2024 by Jay, Hotel Management
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
by A verified traveler
Posted 11 Nov 2024
Property needs to be updated. Shower was Luke warm with no pressure. Mattress was worn out and we had a jetted tub in the bedroom.
Comment from Hotel Management
11 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. we will look into items you have mention. We look forward to your next stay.
by A verified traveler
Posted 11 Nov 2024
Excellent
Comment from Hotel Management
11 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
by A verified traveler
Posted 9 Nov 2024
Convenient location.
Comment from Hotel Management
9 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Convenient location. We look forward to your next stay.
by A verified traveler
Posted 5 Nov 2024
Floor was so dirty. The whole are smells.
Comment from Hotel Management
5 Nov 2024 by Jay, Hotel Management
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
by A verified traveler
Posted 4 Nov 2024
Carpet was filthy in room, even sticky. Looked like it hasn't been cleaned in months. Hot water was non existent in bathroom sink and shower was just warm at best. Breakfast was very good and room was quiet except for the occasional slamming of an adjacent exterior door. Room price was almost double for weekend as compared with weekday but condition of room makes it unjustified. Hotel contacted me several times to ask how my stay is going but never addressed my concerns when reported.
Comment from Hotel Management
4 Nov 2024 by Jay, Hotel Management
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
by A verified traveler from Astor
Posted 4 Nov 2024
This was a pretty decent hotel overall. The staff and service were very good and the breakfast was excellent. It was easy to find, convenient to attractions, and check-in/check out were easy. My only real complaint was regarding overall cleanliness and condition of the room (our room at least); the carpet was darkened due to previous traffic, the furniture had various nicks and scratches, the bed was uneven in places and there was an overall roughness to things. But everything worked (save the TV originally, but that was solved by plugging the cable box in) and if we didn't have it, we could get it from the front desk. Overall it wasn't amazing, but it was comfortable and worked as "home base" while on our getaway. I'd stay here again.
Comment from Hotel Management
4 Nov 2024 by Jay, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
by A verified traveler
Posted 3 Nov 2024
This place is so outdated it smells moldy rust in tubs no water pressure and wasn’t hot lukewarm water hair in the drain of tub people smoking weed inside and out in parking lot beds were very old and worn out
Comment from Hotel Management
4 Nov 2024 by Jay, Hotel Management
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
