Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Upon entering the room, there was a very harsh clean smell that did not dissipate. There was hair all over the bathroom floors. It was disgusting. There is also construction and no mention of that during booking. Despite the seaside name, this is not seaside. They remodeled the bathroom but did not install towel hooks so there is not place to hang up a towel. Will not stay here again.
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Kelly,Thank you for taking the time to share your experience. We sincerely apologize for the unpleasant smell in your room and the cleanliness issues you encountered in the bathroom. This is not the standard we strive for, and we appreciate you bringing it to our attention. We also regret that the construction was not communicated to you during booking. Your feedback about the towel hooks will be shared with our management team as we continue to improve our facilities. We appreciate your input and hope to do better in the future.Sincerely, Hotel Management
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Ronald,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager
by A verified traveler from Winsted
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Graham,Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we would love to understand more about what went wrong during your stay. Please feel free to reach out directly so we can address your issues and work towards a resolution. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
Nice
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear Justin,Thank you for your fantastic rating! We’re thrilled to hear that you had a nice stay with us. Your support means a lot, and we hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Oct 2024
It was expensive for the one night and the parking fee was ridiculous
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Edmundo,Thank you for your feedback. We apologize for the high cost of your stay and the parking fees, as we understand how these expenses can add up. We strive to offer great value for our guests, and your comments will help us evaluate our pricing and parking policies. We appreciate you sharing your thoughts and hope to improve your experience if you choose to stay with us again.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
Everything was great except for a clogged bathtub and the noise from above this morning way before check out they were putting together a bed upstairs and was quite noisy for 830am
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Lisa,Thank you for your feedback! We’re glad to hear that you enjoyed your stay overall. However, we apologize for the clogged bathtub and the noise from above during your stay. We understand how disruptive that can be, especially in the morning. Your comments are important to us, and we will address these issues with our maintenance team. We hope to welcome you back soon for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
Paying for parking was a last minute notification. Floor of room needed to be mopped. Otherwise room was clean. Near beach and restaurants. Breakfasts were good and had adequate choices.
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Ronald S,Thank you for your feedback! We’re glad to hear that you found your room clean and enjoyed the breakfast options. We apologize for the last-minute notification about parking and for the condition of the floor, your comments will help us address these issues. It’s great to know you appreciated our convenient location near the beach and restaurants. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Sep 2024
Enjoyed the stay.
Comment from Hotel Management
22 Sep 2024 by Hotel Manager, Hotel Management
Dear Tim,Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to create a welcoming atmosphere, and it’s wonderful to know that it resonated with you. If there’s anything specific you loved or suggestions you have for improvement, please feel free to share. We look forward to welcoming you back soon for another fantastic experience! Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Is a good place for rest!!
Comment from Hotel Management
14 Sep 2024 by Hotel Manager, Hotel Management
Dear Yudelka,Thank you for your kind words! We’re thrilled to hear that you found our hotel to be a good place for rest. Providing a comfortable and relaxing environment for our guests is our top priority. We look forward to welcoming you back for another restful stay soon!Sincerely, Hotel Manager
