Ratings based on 19 Verified Reviews
3.7 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
by A verified traveler
Posted 15 Oct 2023
Did not get back my money
by A verified traveler
Posted 5 Jan 2023 on Hotels
Comment from Hotel Management
16 Jan 2023 by Management, Hotel Management
We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and would appreciate the opportunity to speakwith you in more detail about your experience to see how we can improve.
by A verified traveler
Posted 28 Jul 2022
The property is great, but the owner is HORRIBLE!!! NON-RESPONSIVE &UNPROFESSIONAL!!!
STAY AWAY!!!
Comment from Hotel Management
20 Jan 2023 by Management, Hotel Management
We apologize that you feel this way about our interactions. Unfortunately, it is not possible for us to check you in at 6 a.m. without charging for an additional day. We apologize if this makes you feel that the management is horrible, but this is the policy. The standard check-in time is 3 p.m., and an early check-in time is considered to be noon. We apologize for any inconvenience this may have caused you.
by A verified traveler
Scammers - Case #24271512
Posted 20 Dec 2019 on HomeAwayComing to an unfamiliar country; arriving to my destination Fern CourtReserve Road, Block B and being turned away by security guards. I phones Vrbo (international calling) four (4) to no avail, my mate and I were unsuccessful in receiving assistance from the company who gladly received our money. Home away from home experience really put a damper on our trip, but we had to scramble with once again to call family members in the US for assistance in finding a place to stay which was a horrible, horrible experience for a person who had left the state for the first time. Vrbo was NO HELP
by A verified traveler from Atlanta, Ga
Posted 21 Aug 2019
When I vacation I usual stay at a hotel or a resort but this time I decided to do something different and am more than glad that I did. Being here made me feel like I have my own house on a private island. The property is in a gated community. It was very quiet and peaceful there which allowed me to really relax here. I can’t wait to come back again! Loved it.
Comment from Hotel Management
16 Jan 2023 by Management, Hotel Management
Hello Mr. David, Thank you for your kind words and for choosing to stay at our property. We are thrilled to hear that you had a wonderful and peaceful experience during your stay. We are glad that you enjoyed the gated community and felt like you had your own house on a private island. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Aug 2019
This apartment was great! It was very clean and open. The view from the terrace was beautiful. They had all the amenities that I needed. The staff was very helpful and I would definitely recommend this place to anyone looking for a nice place to stay in Kingston.
Comment from Hotel Management
16 Jan 2023 by Management, Hotel Management
Thank you for your positive review. We're thrilled to hear that you found the apartment to be clean and open, with a beautiful view from the terrace. We're glad that you found the staff to be helpful and that you would recommend our place to others. We look forward to having you back in the future.
by A verified traveler from Kingston
Posted 7 Aug 2019
I booked Fern Court Apartment with Oceanic View III and when I arrived to check in I was sent to a villa at the back of an adjacent property CoolShade. It was at that point i was told that my reservation was changed to an "upgrade" . The rooms and location were not an upgrade based on the photo and description of Fern Court. It was at 3pm after a long travel day I was now being asked if i would take the villa, as if i had a choice. No one communicated before, and the Manager was to send the directions which she didnt, i had to call at 3pm to get the instructions. During the stay, there was no water on the property 3 times. I texted the Manager, who said she would get back to me but didnt. On the day i was departing there was no water from 7am I again had to send a text to the Manager, who responded around 1030am, by which time I had already left quite frustrated. The owners were sent a message and informed. I would not book any property managed by that team of persons. I was charged a cleaning fee of 60USD and a destination fee which came up to a total of 135 USD . I will avoid any property that requires that I pay additional money on arrival in the future especially by cash. The issue was not that there was no water, but that no contingency was in place and that lethargic response by the management team on the ground. In addition to the poor communication of the owner, i could not get them on the 876# on the accommodation confirmation. Thus the poor rating.
Comment from Hotel Management
20 Jan 2023 by Management, Hotel Management
We apologize that your stay did not meet your expectations and that you were not satisfied with the accommodation provided. We understand that it can be frustrating to arrive at a property and find that it is not what you had expected, especially after a long day of travel. Richman is a very enclosed community that provides water for its residents. There can be no water tank or backup water, as it is not allowed. Richman comprises of Palms, Coolshade, The Crest and Fern Court, all of which are luxury 3-bedroom Villas except Fern Court, which is a 2-bedroom Apartment. You had booked an upstairs unit at Fern Court, but upon arrival, Richman had scheduled maintenance that impacted the water pressure. This was outside of our control, and these are luxury villas and backup water sources are not allowed. We upgraded you to a luxury ocean-view 3-bedroom Villa in Coolshade at no additional charge because the Villa was single level and was not impacted by the water pressure. All funds collected from the guest upon arrival were part of the original itinerary that was deferred to be paid on arrival. We apologize for the lack of communication and for the inconvenience caused by the water issues during your stay. It is not acceptable that you had to reach out multiple times to get a response from the management team.
by A verified traveler from New York
Posted 1 Feb 2019
Beautiful place to stay, very clean and spacious. You will not be disappointed! Great communication, I will be coming back in April! Thanks again for a pleasant stay.
Comment from Hotel Management
12 Feb 2019 by -Management, Hotel Management
Thank you for the review...
by A verified traveler from New Hamshire
Posted 27 Jan 2019
Lovely apartment, the bay window in the bath is the thing I personally fell in love with the most. My husband spend a lot of time with his relatives on the patio playing cards. the patio is huge as well. This apartment is a good place to stay if you want to see the real Ocho Rios and feel like you are at home.
Comment from Hotel Management
31 Jan 2019 by -Management, Hotel Management
Thank you for the review Irene.
