Ratings based on 2 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
1.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2023
Bathrooms need to be properly cleaned. White plastic plates and cups provided in Breakfast were not clean and were dirty. Kitchen hygiene was not good. Staff were supportive though and turnaround time was quick for other areas. Hotel was reachable by cabs and autos were only few steps away which was good.
Comment from Hotel Management
18 Oct 2023 by MS ,HUMAIRA, Hotel Management
Dear guest , i would like to apologize for all the trouble that was caused to you,we have made a note all concerns shall be strictly talking corrective measures to have them.we thank you for your patience and feedback and look forward to seeing you soon.Best regards Ms, Humaira Hotel Royal arabia srinagar
by A verified traveler
Power outage/ heating issues
Posted 24 Nov 2017 on HotelsNo heating and rarely hot water. Constantly power outage. While power outage hotel wouldn’t turn on the generator. I had to request and wait 15 minuets before generator would be on. Staff was pleasant to talk to.
Comment from Hotel Management
29 Nov 2017
Dear Mr. Swaran / Mohinder Ji,
Greetings..!!
we thank you for posting feedback on expedia & demote our property , but by keeping in a view we have talked before you going through these problems in hotel & that was the first day of yours , i was not expecting this has been posted by you even i have given you the best of services from my hotel & staff to make you happy as much as i can, & hopefully there was no issue till the departure day of yours.
please remind on the first day of arrival i have given you options regarding property change, so that you will not feel uncomfortable on very first of arrival,
Again thank you for commenting this view of yours we will keep necessary actions to clear it same.
Rgds,
Nadeem Khan
