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Regency Inn & Suites

2.0 star property
Suburban hotel with a 24-hour business center and a 24-hour front desk

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Regency Inn & Suites

Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Combined shower/tub, free toiletries, hair dryer, towels
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Reviews

6.2 out of 10

Popular amenities

  • Parking available
    Parking available
  • Pool
    Pool
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
HDTV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
HDTV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • MGM Springfield - 3 min drive
  • Naismith Memorial Basketball Hall of Fame - 3 min drive
  • Big E - 5 min drive

Getting around

  • Springfield Union Station - 9 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 30 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Wendy's - ‬19 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Taste of Lebanon - ‬2 min drive
  • ‪Crepes Tea House - ‬2 min drive

About this property

Regency Inn & Suites

Hotel in the business district
You can look forward to a library, dry cleaning/laundry services, and a 24-hour business center at Regency Inn & Suites. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking, plus extended parking (surcharge)
  • Express check-out, a 24-hour front desk, and smoke-free premises
  • Tour/ticket assistance, a TV in the lobby, and meeting rooms
Room features
All guestrooms at Regency Inn & Suites have comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning.
More conveniences in all rooms include:
  • Egyptian cotton sheets, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 40-inch HDTVs with cable channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (800 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Does Regency Inn & Suites have a pool?

Yes, this property has an outdoor pool.

Is Regency Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Regency Inn & Suites?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Regency Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 30.00 (subject to availability).

What time is check-out at Regency Inn & Suites?

Check-out is at 11 AM. Late check-out is available for USD 30.00 (subject to availability).

Where is Regency Inn & Suites located?

Situated in the entertainment district, this hotel is steps from Storrowton Village Museum and Eastern States Exposition. Westfield River and Majestic Theatre are also within 2 mi (3 km).

Regency Inn & Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022

2/10 Terrible

Roberto

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

2/10 Terrible

LUIS

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MaryBeth K

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

4/10 Poor

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021

4/10 Poor

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

6/10 Okay

joan

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
Stayed 1 night in Nov 2021

10/10 Excellent

Kelley A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2021

4/10 Poor

Valdinei silveira da

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good !!😢
Stayed 1 night in Oct 2021

2/10 Terrible

Shana

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We did not have an air conditioner and the air vent was not in the ceiling and it had a bathroom towel shoved up it.
Stayed 1 night in Oct 2021

2/10 Terrible

Cynthia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this property.
Stayed 2 nights in Oct 2021

6/10 Okay

Warren

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Well located fjust across the street from the Big E. However the google map attached to the Epedia website showed the motel location further out Route 147. took us a half-hour to find the motel.
Stayed 1 night in Oct 2021

2/10 Terrible

Mary, Watkins glen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. The worker or owner was not there at night which is ok but when a customer needs something and they are very rude when you call the phone number listed that is not acceptable. I thought they had a continental breakfast. NOPE. Which is fine we were already planning on going somewhere else to eat however there was not even any coffee. We would never stay there again and would not recommend this to anyone.
Stayed 1 night in Oct 2021

2/10 Terrible

Erin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be closed,the first room they gave me was not even cleaned from the previous guest and then they give us a different room and there was water coming out from the bathroom ceiling I wouldn’t recommend this place to even my worst enemy if I were you book somewhere else. The manager said he didn’t give a f**** about us and told us just to leave this place is gross!!!
Stayed 1 night in Oct 2021

8/10 Good

Antonio

Traveled with family
Disliked: Property conditions & facilities
Nice location to the big e, parking was great,person at the front desk not so pleasant, no breakfast, no coffee in the lobby,but I think family that owns it nice and friendly. Best thing about this hotel is right next to the big e.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

4/10 Poor

Patricia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked here because it was within walking distance to the big E. The property was run down. The furniture was missing draw pulls, the edges of the furniture were missing the edge pieces, the curtains were so old the the rubber lining was cracked and peeling, and there was mold around the tub. There was a refrigerator and microwave in the room but no coffee maker and no breakfast as advertised. The front desk person said the town hasn’t allowed them to serve breakfast.because of Covid. If I had known I would have come with food because there really isn’t any place close by to buy food. The tv was new and the bed was not too bad. I’d say there has been many years of neglect of the facilities.
Stayed 1 night in Sep 2021

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Stephen

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Great
Room was dirty and Musty smelling. Half the electrical outlets did not work. The tv turned on but had no service. For breakfast all they put out was packages of peanut butter crackers you can buy at the dollar store.
Stayed 1 night in Sep 2021

2/10 Terrible

Hayley

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021