Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
I arrived early and was greeted immediately. He was also able to get me an early check in for an additional fee. I appreciated the help of the staff in meeting my needs.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Livingston
Posted 15 Nov 2024
Heavy construction during the day at the hotel. Fire alarms routinely being tested. Awful.
Comment from Hotel Management
15 Nov 2024 by Khadiza, Hotel Management
Hello,Thank you for taking the time to tell us about your experience at Holiday Inn Express Springfield. Please, know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are currently in the process of renovating the entire hotel and we hope to enhance your experience upon completion! I apologize for the noise. We do our best to keep the noise to a minimum, but that is difficult to do during such a big renovation. We have also put this announcement on our website. Thank you!
by A verified traveler
Posted 15 Nov 2024
convenient for shopping and transportation
Comment from Hotel Management
15 Nov 2024 by Khadiza, Hotel Management
Hello!We are so pleased to know that you enjoyed your stay with us! Thank you for choosing Holiday Inn Express Springfield and we look forward to welcoming you back soon!Thank you!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Khadiza, Hotel Management
Hello!We are so pleased to know that you enjoyed your stay with us! Thank you for choosing Holiday Inn Express Springfield and we look forward to welcoming you back soon!Thank you!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Khadiza, Hotel Management
Hello!We are so pleased to know that you enjoyed your stay with us! Thank you for choosing Holiday Inn Express Springfield and we look forward to welcoming you back soon!Thank you!
by A verified traveler
Posted 9 Nov 2024
Some construction work ongoing, so some debris whilst works were going on during the day but otherwise everything was great.
Comment from Hotel Management
11 Nov 2024 by Khadiza, Hotel Management
Hello!We are so pleased to know that you enjoyed your stay with us! We are currently in the process of renovating the entire hotel, and we hope to enhance your experience upon completion!Thank you for choosing Holiday Inn Express Springfield and we look forward to welcoming you back soon!Thank you!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Khadiza, Hotel Management
Hello!We are so pleased to know that you enjoyed your stay with us! Thank you for choosing Holiday Inn Express Springfield and we look forward to welcoming you back soon!Thank you!
