Ratings based on 910 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The only thing that is unsatisfactory is the quality of the WiFi. It is much better at the Alexandria - Eisenhower location even in the parking lot.
by A verified traveler
Posted 14 Nov 2024
I have to say that I have stayed in this property before and it wasn’t any good but this time it was an excellent
Comment from Hotel Management
15 Nov 2024 by Hotel Management , Hotel Management
Dear Denys, Thank you for your feedback. We’re delighted to hear that your recent stay exceeded your expectations and that you noticed improvements since your last visit. Providing a comfortable and enjoyable experience for our guests is our top priority, and it’s wonderful to know our efforts have made a difference. Your positive comments motivate our team to maintain and further enhance our standards. We truly appreciate your continued trust and look forward to welcoming you back to Extended Stay America for another excellent stay!Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
It was disappointing very nasty dirty old
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Javier, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 4 Nov 2024
No hot water, no toiletries, no towels in n the room.
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear Ahmad,Thank you for your feedback. We regret any inconvenience caused by the missing essentials in your room, as a comfortable, well-prepared stay is our goal. Please note that fresh towels and toiletries are available at the front desk upon request. Your comments are important to us, and we’ll address these areas with our team to prevent similar issues. We hope to welcome you back for an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
They don’t have restricted policy about not smoking in the property
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Dear Denys, Thank you for sharing your concerns. We apologize that your stay was impacted by issues with smoke on the property. We strive to maintain a comfortable environment for all guests, and your feedback is essential for us to review and improve our policies on smoke-free areas. We hope you will consider giving us another opportunity to provide a more pleasant experience.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
The breakfast offered was very limited.
Comment from Hotel Management
30 Oct 2024 by Hotel Management , Hotel Management
Dear Galen, Thank you for your feedback. We’re sorry to hear that our breakfast offerings didn’t meet your expectations. Providing a variety of options is important to us, and we are actively exploring ways to enhance the selection to better serve our guests’ preferences. Your input is valuable as we work to improve the experience for everyone. We appreciate your understanding and look forward to welcoming you back with an expanded breakfast selection in the future.Sincerely,Hotel Management
by A verified traveler from Burlington
Posted 28 Oct 2024
The on room available was handicap with no carpet
by A verified traveler
Posted 18 Oct 2024
Older hotel
Comment from Hotel Management
19 Oct 2024 by Hotel Management , Hotel Management
Dear Lee, Thank you for your feedback. We understand that our property is older, and we are continually working to make improvements where possible. While we strive to offer comfort and value, we appreciate your perspective and will continue to focus on enhancing our guest experience. Your comments help guide our efforts, and we hope you will give us the opportunity to provide a better stay next time. We look forward to welcoming you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
Convenient location with mall a restaurants nearby. Crossroads nexus of highways.
