Ratings based on 927 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Conway
Posted 24 Dec 2024
There were problems with the toilet and the phone, but the only solution offered was to switch rooms. That was not an option because we were settled in. There were people smoking pot outside the hotel when we arrived. The free breakfast was a joke, pre-packaged muffins, and instant oatmeal.. that was it.
Comment from Hotel Management
24 Dec 2024 by Hotel Management , Hotel Management
Dear John, We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with the toilet and phone problems, and we appreciate your feedback on the breakfast offerings. We are also addressing the concerns regarding the smoking outside the hotel to ensure a more pleasant experience for all guests. We hope you will consider staying with us again for an improved stay. We look forward to welcoming you back. Sincerely,Hotel Management
by A verified traveler
Posted 13 Dec 2024
Not clean, dirty sheets on bed, were not cleaned after the previous guest left. TV screen and stand had spots of some liquid that got hardened and never cleaned. Only good thing is the proximity to the metro station, and free parking.
Comment from Hotel Management
14 Dec 2024 by Hotel Management , Hotel Management
Dear Licia, We sincerely apologize for the cleanliness issues you encountered during your stay, including the unclean sheets and TV stand. This is not the standard we strive to maintain, and we are addressing these concerns with our housekeeping team to ensure a more thorough cleaning process in the future. We are glad to hear that our location and free parking were convenient for you. We hope you will consider staying with us again and give us the chance to improve. Sincerely,Hotel Management
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 4 Dec 2024
The stairwells smelled like urine from humans and dogs. No cleaning service was provided during my stay. People were running down the hallways like 2-3 am and fighting. There was only one staff member who always greeted and was friendly, an older Caucasian lady. Fire alarms occurred twice forcing me to evacuate the building.
Comment from Hotel Management
5 Dec 2024 by Hotel Management , Hotel Management
Dear Crystal, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and safety are our top priorities, and we are addressing the concerns you mentioned, including the stairwell condition, noise disturbances, and the fire alarms. We are also taking steps to ensure our team is properly supporting guests throughout their stay. We're pleased to hear that you had a positive interaction with one of our team members, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 27 Nov 2024
Room looks nothing like the picture. Elevator doesn’t work. TV remote didn’t work. Free breakfast was prepackaged muffins and not good coffee. I heard they usually had instant oatmeal but there was none. Dirty. I feel like all of the 10/10 ratings were bots or Extended Stay America employees. Don’t stay here.
Comment from Hotel Management
29 Nov 2024 by Hotel Management, Hotel Management
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
The room is nothing like the pictures. Bare floor, uncomfortable bed. TV remote didn’t work. The picture shows a decent chair but it doesn’t exist. The only one was an uncomfortable desk chair. The stairwells can give you a contact buzz from the pervasive aroma of marijuana. I became familiar with the stairwells as the elevator was out of order. I was on the second floor but I witnessed the clueless front desk attendant assign a man and his expectant wife a 5th floor room. The free breakfast was packaged muffins and not so good coffee. I wanted to go somewhere else but they wouldn’t refund my payment. I will never stay here again.
Comment from Hotel Management
29 Nov 2024 by Hotel Management, Hotel Management
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
Mohammed and female (Terry the 6 am shift) were awesome during my stay. Thank you!
Comment from Hotel Management
25 Nov 2024 by Hotel Management , Hotel Management
Dear Denice, Thank you for your kind words! We're thrilled to hear that Mohammed and Terry made your stay so enjoyable. We take great pride in our staff's dedication to providing excellent service, and we're glad their efforts stood out during your visit. Your feedback is greatly appreciated, and we look forward to sharing your compliments with them. We would love to welcome you back to Extended Stay America anytime for another exceptional stay. Sincerely,Hotel Management
