Ratings based on 894 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Elevators needs to be cleaned and the window curtains needs to be changed and fix the bathroom door
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Vasudev,Thank you for your feedback. We appreciate your insights and apologize for the cleanliness issues you encountered, particularly with the elevators and window curtains. Additionally, we understand the importance of having functional amenities, and we regret the inconvenience caused by the bathroom door. Your comments have been shared with our maintenance and housekeeping teams to ensure prompt attention to these matters. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Sep 2024
Room was dirty. Floor….white socks were so black I threw them in the trash at the hotel. White Bedding was nasty you could see what appeared to be old dried blood stains., I had to take everything off and get a sheet set from front desk. Just slept on top of the sheet set. The Bathroom was dirty and so was a towel along with inside tub had hair on the wall. Interior stairwell was disgusting and smelled bad leading to rear exit. I will not stay here again. Staff was polite.
Comment from Hotel Management
19 Sep 2024 by Hotel Management, Hotel Management
Dear Tonia,Thank you for sharing your feedback. We are truly sorry to hear about the cleanliness issues you encountered during your stay. Your experience does not reflect our standards, and we deeply regret the inconvenience caused. We appreciate your positive note about our staff and will address the cleanliness concerns with our team to ensure such issues are resolved promptly. We hope you reconsider staying with us in the future, as we are committed to providing a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Solid clean and professional staff. Front desk in particular was quite helpful.
Comment from Hotel Management
18 Sep 2024 by Hotel Management, Hotel Management
Dear Ryan,Thank you for your wonderful review! We are thrilled you enjoyed the cleanliness and found our front desk staff at Extended Stay America helpful and professional. Your positive feedback means a lot to us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 11 Sep 2024
Not a safe area. The hotel room was clean.
Comment from Hotel Management
12 Sep 2024 by Hotel Management , Hotel Management
Dear Carolyn, Thank you for your feedback. We’re pleased to hear that you found the hotel room clean. However, we’re sorry to learn about your concerns regarding the safety of the area. We take safety seriously and are continuously working to ensure a secure environment for our guests. Your comments are valuable, and we will review them carefully. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Very clean,communication over the phone was outstanding..the front desk deserves a raise
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Great location near highway & mall, close to NGA and 495
Comment from Hotel Management
2 Sep 2024 by Hotel Management, Hotel Management
Dear Ryan, Reading your comments absolutely made our team's day! Thank you for sharing your generous comments, especially about our hotel's location. With easy access to the highway and plenty of restaurants and shops within minutes, our hotel is a very comfortable and affordable choice when in the area. It was our pleasure to host your visit at Extended Stay America, and we hope to see you soon. Sincerely,Hotel Management
