Ratings based on 984 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Waste of a trip. Waste of money. Shady business. Lousy employees
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
We are sadden to hear you had complaints regarding your reservation. According to our system this reservation went to no show and you did not show up for your check-in.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
We are saddened to see you may have experienced some issue while you were with us. Unfortunately there was no communication with staff regarding your stay. We do appreciate your business.
by A verified traveler
Posted 9 Nov 2024
I booked with this property due to the location close to I44 and the free pet policy. Per the policies listed they welcomed pets for free (accepting dogs only). I “checked in” via the text link and advised them I had 2 dogs. When I arrived at the property I was told they did not have any of the free pet rooms but that if I paid a pet deposit (x2) a room was available for me. I feel strongly if a room was not available I should have been contacted when I “checked in” 2 hours prior. And if a room is available for additional fees why would they not honor the original reservation? Steven authorized our refund (Thank you Steven) and we went across the street to the Red Roof Inn where they were more transparent about their pet policy. As a note I understand pet deposits and do not have an issue paying them when it is transparent…it is when they lie and say pets stay free that I have an issue. And it was a deciding factor in booking the location in the first place…. I can not rate cleanliness or condition of the property as I did not complete my stay.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
We apologize for any inconveniences this may have caused. We are pet friendly, however in designated rooms only. Management has taken note of your concern and will be addressing the issue promptly.
by A verified traveler
Posted 3 Nov 2024
The room wad nice, small but clean, but nothing worked. The refrigerator didn't work, microwave didn't work, alarm clock and coffee maker. The bedside lamps and outlets didn’t
Comment from Hotel Management
5 Nov 2024 by Management, Hotel Management
We do appreciate your review. Maintenance did discover there was a blown breaker in that room. We sincerely apologize for this inconvenience. Please make sure you inform staff in an event like this so we can correct the issue. The manager has spoken with you in regards to this matter and has provided compensation for your troubles. We appreciate your business and will be seeing you soon. Thank you.
by A verified traveler
Posted 31 Oct 2024
Fine
Comment from Hotel Management
31 Oct 2024 by Management, Hotel Management
Thank you for taking time to review your stay. We appreciate your feedback and it will be shared with the staff. Daily we strive to provide excellent guest experiences and we are happy to hear we have done so during your travels. Thank you for choosing Days Inn & Suites.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Management, Hotel Management
Thank you for taking time to review your stay. We appreciate your feedback and it will be shared with the staff. Daily we strive to provide excellent guest experiences. Thank you for choosing Days Inn & Suites.
by A verified traveler
Posted 27 Oct 2024
Staff were very friendly. There was just some weird crusty stuff on the wall and behind the picture on the wall. We were only there to sleep for the most part after a big halloween party so not a huge deal.
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
Thank you for taking time to review your stay. We appreciate all guest feedback. Our goal is to provide excellent experiences for our guests. Management has taken note of your comments and will be addressing them promptly. We appreciate your business and look forward to serving you in the near future. Thank you for choosing Days Inn & Suites.
by A verified traveler from Taylor
Posted 26 Oct 2024
The guy at the front desk was beyond rude. The room wasn't really clean. Pubic hairs on the toilet seat. The entire outlet came out of the wall while trying to plug in my charger.
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
Thank you for taking time to review your stay. We appreciate all guest feedback. Management has taken note of your concerns and will be addressing them promptly. Please feel free to inform the staff on duty if there are any issues during your stay. We are here to help. Thank you for choosing Days Inn & Suites.
by A verified traveler
Posted 22 Oct 2024
The room needed updating, but the room was very clean. I have stayed in 4 star hotels that were not clean. The sheets and towels were practically new. The staff were super attentive, friendly and very helpful. When we explained our mobility issues, they readily accommodated us with a handicap room, which was very much appreciated. Definitely recommend this hotel.
Comment from Hotel Management
24 Oct 2024 by Management, Hotel Management
Thank you for taking time to review your stay. We are pleased to hear your stay was to your satisfaction. We are pleased to inform you we are beginning our renovations, at the property. Hopefully you can return in the future and see the updates. Your kind remarks will be shared with the staff. We appreciate your business. Thank you for choosing Days Inn & Suites.
by A verified traveler
Posted 22 Oct 2024
Staff was kind safe and clean
Comment from Hotel Management
22 Oct 2024 by Management, Hotel Management
Thank you for taking time to review your stay. Your feedback is very important to us and it will be shared with the staff. We appreciate your business and look forward to seeing you in the near future. Thank you for choosing Days Inn & Suites.
