Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
The room was clean and I likes having the sofa and coffee table, made it roomier and more comfortable.
Comment from Hotel Management
27 Dec 2024 by Comfort Staff, Hotel Management
Thank you, DeAnne for your high rating review. We are happy to hear that you enjoyed the homey setup of our rooms. We hope that you will visit us again soon.
by A verified traveler
Posted 7 Dec 2024
Pet friendly, clean room, spacious
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
"Thank you so much for your positive feedback, Shan! We're absolutely delighted to know that the quality of our rooms exceeded your expectations. We'll be sure to pass your kind words along to housekeeping staff and let them know how impressed you were by their high-quality service. We hope we've earned your repeat business and look forward to serving you the next time you need a place to stay with your pet in Springfield, OR. Thanks again for leaving us such a great review!"
by A verified traveler
Posted 2 Dec 2024
Breakfast was good with many options.
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
"Thank you so much for your positive feedback, Daniel! We're absolutely delighted to know that the quality of our breakfast exceeded your expectations. We'll be sure to pass your kind words along to our breakfast attendant and let them know how impressed you were by their high-quality service. We hope we've earned your repeat business and look forward to serving you the next time you need place to stay in Springfield, OR. Thanks again for leaving us such a great review!"
by A verified traveler
Posted 2 Dec 2024
Price was doubled for an event in the area on the second day of our stay.
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
"Hi Wayne, thanks for taking the time to share your review with us. We appreciate your 5 out of 5 rating. However, we're sorry to hear that other aspects of your customer experience were less positive. We always strive to ensure that our pricing is transparent, and are here to help with any concerns you might have about pricing. If you need assistance from our team, please don't hesitate to contact us at the hotel. Thanks again for reviewing Comfort Suites Riverbend Medical!"
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.
by A verified traveler
Posted 28 Nov 2024
Friendly staff.
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
"Thank you so much for your positive feedback, Melody! We're absolutely delighted to know that the quality of our customer service exceeded your expectations. We'll be sure to pass your kind words along to staff members and let them know how impressed you were by their high-quality service. We hope we've earned your repeat business and look forward to serving you the next time you need a room in Springfield, OR. Thanks again for leaving us such a great review!"
by A verified traveler from Grants Pass
Posted 27 Nov 2024
The room was set up nicely with a big TV, homey lamps, couch, pony-wall, then beds. The breakfast was excellent. Mostly, though, it was the staff. They were fabulous! I assume it comes from the top down, because everyone we talked to was friendly, courteous, and professional.
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
Rebecca, thank you so much for sharing your positive review with our team! Providing total customer satisfaction is our top priority at Comfort Suites Springfield, and we're delighted to hear that you enjoyed such a positive experience staying in our rooms and our breakfast. We're incredibly grateful for your support and look forward to serving you again on your next visit! Thanks again for your 5 out of 5 review!
by A verified traveler from North Hollywood
Posted 27 Nov 2024
The chair in my room was badly worn. I mentioned this to the front desk and they were already aware.
Comment from Hotel Management
29 Nov 2024 by Guest Relations, Hotel Management
Thank you for taking the time to provide feedback from your stay with us. While we are sorry to hear that you were disappointed by the condition of our hotel, we are happy to let you know that we will be undergoing a full property renovation next year. We hope you give our property another chance once it is refreshed and looking new. Thank you again for your review, and we hope you have a wonderful day.
by A verified traveler
Posted 22 Nov 2024
Comfortable, great staff
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
Thank you for sharing feedback about your customer experience with us, Todd. We’re glad that our rooms were comfortable and that you liked our staff. We truly apologize for any inconvenience that didn't make the stay the best for you. Please let us know how we can make your experience with us next time better. We hope we’ll have the chance to serve you in the future and deliver the seamless, convenient experience our customers deserve.
by A verified traveler
Posted 20 Nov 2024
The bed was atrocious.
Comment from Hotel Management
9 Dec 2024 by Comfort Staff, Hotel Management
Hi Richard, thank you so much for sharing your comments. We are truly saddened to hear that you were disappointed by our bed in the room and are sorry that your experience fell short of expectations. Your feedback helps us provide a better customer experience and is being carefully reviewed by our management. We hope that you'll consider returning so that we can provide you with the 5 out of 5 experience you deserve. If there's anything else we can assist you with, please don't hesitate to contact us directly. Thanks again for taking the time to leave us a review.
