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Comfort Inn & Suites

2.5 star property
Hotel in West Springfield with a 24-hour front desk and an indoor pool

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Comfort Inn & Suites

Indoor pool
Exterior
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Breakfast area
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

7.6 out of 10
Guests liked the amenities.
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
The price is P6,184
P7,077 total
includes taxes & fees
Oct 20 - Oct 21
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Room options

Available filters for rooms
Showing 3 of 5 rooms

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27.00 sq m
  • Sleeps 4
  • 2 Queen Beds

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Breakfast included
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Parking included
8.2 out of 10, Very Good, (1251)
The price is P6,617
P7,507 total
includes taxes & fees
Oct 21 - Oct 22
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About the neighborhood

Map
106 Capital Drive, West Springfield, MA, 01089

What's nearby

  • Olympia Ice Center - 1 min walk
  • Big E - 5 min drive
  • MassMutual Center - 7 min drive
  • MGM Springfield - 8 min drive
  • Eastern States Exposition - 8 min drive

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 29 min drive

Restaurants

  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Rumbleseat - ‬6 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk

About this property

Comfort Inn & Suites

Property highlights
You can look forward to dry cleaning/laundry services, a fireplace in the lobby, and a spa tub at Comfort Inn & Suites. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, a gift shop, and a front-desk safe
  • Coffee/tea in the lobby, free newspapers, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 75 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free newspapers.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

Does Comfort Inn & Suites have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Comfort Inn & Suites?

As of Sep 20, 2024, prices found for a 1-night stay for 2 adults at Comfort Inn & Suites on Oct 20, 2024 start from P 6,183.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Comfort Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Comfort Inn & Suites?

Self parking is free at this property.

What time is check-in at Comfort Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Comfort Inn & Suites?

Check-out is at 11:00 AM.

Where is Comfort Inn & Suites located?

Situated in West Springfield, this hotel is within 1 mi (2 km) of Olympia Ice Center, Connecticut River, and Q Pin 2's. Big E and Holyoke Mall are also within 3 mi (5 km).

Comfort Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 237 out of 742 reviews" "
Rating 8 - Good. 248 out of 742 reviews" "
Rating 6 - Okay. 145 out of 742 reviews" "
Rating 4 - Poor. 83 out of 742 reviews" "
Rating 2 - Terrible. 29 out of 742 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Sarai

Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, amenities
Staff was friendly , beds were comfy . Great hotel
Stayed 7 nights in Sep 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

6/10 Okay

Heidi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
hotel with a perk of indoor pool. That said back door was unlock, around midnight a fight broke oit in hallway which resulted in 4 cops and ambulance showimg up. There was an arrested, then people lingeared in parking lot making nervous about my car.
Stayed 1 night in Sep 2024

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a super great stay! Only negative was I called for a late checkout and was told yes then the hotel got mad at me for not knowing it. It was clean the the tv’a worked.
Stayed 1 night in Aug 2024

6/10 Okay

Danielle

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t love a few cleanliness aspects of the room/pool but as a mom with her kiddos I’d say it was a great environment. Better structure around the waffle maker would be cool. I couldn’t leave my 4 & 6 yr old at a table alone with that many people bustling about. We waited well over an hour for a darn waffle.
Stayed 3 nights in Aug 2024

6/10 Okay

Chris

Liked: Staff & service
Our room had a really really bad smell. There were a couple bugs in the room as well. Breakfast and pool were good and staff were friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for our weekend trip
Stayed 2 nights in Aug 2024

10/10 Excellent

Noel

Traveled with partner
Liked: Amenities
Very good
Stayed 2 nights in Aug 2024

4/10 Poor

Melissa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This property had good ratings on Expedia for cleanliness but we did not find that to be the case. The property is badly in need of updating. Our bathroom was not very clean and there was no light in the shower at all. The room was dark and dingy, and late on our second night there, we found that there were bugs on the ceiling, dropping stuff onto the bedside table below. We informed the staff in the morning and were able to get one night (out of 2) refunded (later, via Expedia -we had no problem at all dealing with them and getting the refund.). Breakfast was okay, but crowded - not enough places to sit. Gym was pretty good - a few machines and free weights. We didn't use the pool, so I can't comment about that. The hallways were dark and they had scent machines trying to make things smell better, but the scent being pumped in was overwhelming. There were people smoking weed on a bench right outside the back door, which we had to keep walking past to get to and from our room. Wanted to use the laundry room, but there was only one washer and one dryer and people waiting, so we drove to a local laundromat to do our laundry instead. There is a Friendly's just down the road, as well as a GREAT donut spot called Donut Dip. Overall, the general area seemed safe enough, but this place is badly in need of a deep cleaning and an update.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

David

Traveled with group
Liked: Amenities
Nothing fancy but it was clean and the bed was comfortable. Lemonade in the lobby was a nice touch
Stayed 2 nights in Jul 2024

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service
The front desk agent was very nice. She checked us in qickly. She upgraded us as I am a Choice member. She gave directions and information on the surrounding area. The continental breakfast was great and lots of options.
Stayed 1 night in Jul 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked how close it was to six flags, but the room was not very clean and had a funky smell.
Stayed 2 nights in Jul 2024

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here. Close to springfield great restaurants around the area as well. The staff is very friendly and helpful.
Stayed 3 nights in Jul 2024

8/10 Good

Michelle

Stayed 1 night in Jun 2024

10/10 Excellent

AMY

Stayed 1 night in Jul 2024

2/10 Terrible

Ellen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were given at check in had an open paint tray full of paint in it and smelt awful as it had just been or was in the middle of being painted.
Stayed 1 night in Jun 2024

6/10 Okay

Christian

Stayed 1 night in Jun 2024

8/10 Good

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room itself was nice, but could have been cleaner in the bathroom. The pool area was smelly and not the best.
Stayed 1 night in Jun 2024

6/10 Okay

Anne

Traveled with family
I selected this motel because it has an indoor pool. The pool was clean and well maintained. The room was not. The chairs were stained, the comforter on one bed was stained. The bathroom was dirty and there was trash on the floor. I wouldn’t stay here again.
Stayed 2 nights in Jun 2024

8/10 Good

karyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating.
Stayed 1 night in Jun 2024

10/10 Excellent

Heather

Stayed 1 night in Jun 2024