Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Not able to easily find entrance door.
by A verified traveler
Posted 15 Nov 2024
The rooms didn't have microwaves, which was an inconvenience if you're staying multiple days.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Best Western Springfield , Hotel Management
Dear Matthew ,Thank you for rating your stay at Best Western Springfield.
by A verified traveler
Posted 11 Nov 2024
The breakfast is awesome and the area is quiet and safe
Comment from Hotel Management
14 Nov 2024 by Best Western Springfield , Hotel Management
Dear Guest, We are happy to hear you enjoyed our complimentary breakfast.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by bws, Hotel Management
Dear Mark Thank you for your review! We appreciate your feedback and will work to improve. We hope to provide you with a better experience next time!
by A verified traveler from White Plains
Posted 10 Nov 2024
Next to the overpass and poorly lit in the back parking. No back fence so felt very unsafe. Parking lot full due to a function next door even though they said the cars would be towed it didn’t happen so I was forced to park far from the doors.
Comment from Hotel Management
10 Nov 2024 by bws, Hotel Management
Dear Claudia, Thank you for sharing your feedback. We’re sorry to hear about the parking and safety concerns you experienced. Your comments are valuable, and we will look into improving these areas. We hope to make your next stay more comfortable and convenient!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by bws, Hotel Management
Dear Andres, Thank you for the wonderful 5-star review! We're thrilled to hear you had a great stay and appreciate your kind words. We look forward to hosting you again soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by BWS, Hotel Management
Dear Dhruvil, We appreciate your review! It means a lot to us to know you had a great experience
by A verified traveler
Posted 31 Oct 2024
Clean
Comment from Hotel Management
2 Nov 2024 by BWS, Hotel Management
Dear Mohamed, Thank you for the 5-star review! We can’t wait to welcome you back soon!
