Ratings based on 658 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I was surprised it had a pool. The room was clean and quiet and the staff seemed a little overworked but they were nice
Comment from Hotel Management
18 Nov 2024 by Jaclyn, Hotel Management
Dear Christine,Thank you for the feedback. We appreciate your support!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Jaclyn, Hotel Management
Dear Michael,Thank you for the feedback. We appreciate your support!
by A verified traveler
Posted 21 Sep 2024
It was horrible. They were very dirty and had a musty smell. As soon as we walked in the room we pulled the sheets back to check for bedbugs because we had heard that they had them, and there was Hair all in the bed and well, there was no sign of any bedbugs at first as we were sleeping. I felt something crawl on my arm and I looked over and there were three or four bedbugs crawling right beside me that had just fed on my arm and leg. We jumped up to the front desk and they would not refund our money just told us that they would give us another room. I am completely unsatisfied with the front desk clerk, who was very rude to us from beginning to end. I would recommend this place to no one not even my worst enemy.
Comment from Hotel Management
21 Sep 2024 by Manager, Best Western Clearlake Plaza , Hotel Management
Dear Shayla, I looked into the matters about the bed bugs and there were no bed bugs in the rooms. We have our rooms inspected regularly and Orkin handles any incidents for bugs promptly. Also, looking at the records, your reservation was cancelled and you did not check into the hotel.
by A verified traveler
Posted 2 Sep 2024
Spacious room, plenty of towels, clean pool, easy check in. House keeping and front desk workers were kind and always ask if we needed anything .
Comment from Hotel Management
2 Sep 2024 by Manager, Best Western Clearlake Plaza, Hotel Management
Dera Lea, Thank you for providing feedback from your recent stay with us. We are happy to hear you enjoyed your stay! We hope to see you again soon!
by A verified traveler
Posted 28 Aug 2024
Great location
Comment from Hotel Management
28 Aug 2024 by Manager, Best Western Clearlake Plaza, Hotel Management
Dear Anthony, Thank you for rating your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!
by A verified traveler
Posted 27 Aug 2024
Room smelled musty like mold.
Comment from Hotel Management
28 Aug 2024 by Best Western Clearlake Plaza, Hotel Management
Dear Acacia, On behalf of all of our staff we would like to apologize for the inconvenience about the smell in the room. We hope you will give us another chance to make your stay an exceptional one.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Manager, Best Western Clearlake Plaza , Hotel Management
Dear Michael, We are happy to hear that you had an exceptional stay with us. Please come visit us again soon!
by A verified traveler
Posted 19 Aug 2024
Stay here every year for Fair Week.
Comment from Hotel Management
20 Aug 2024 by Manager, Best Western Clearlake Plaza, Hotel Management
Dear Jim, Thank you for the positive rating. We are happy to hear that you chose to stay with us every year during the State Fair. We appreciate your support!
by A verified traveler
Posted 18 Aug 2024
The staff was very friendly and the accomodations were excellent. Very clean
Comment from Hotel Management
18 Aug 2024 by Manager, Best Western Clearlake Plaza, Hotel Management
Dear Seth, We are happy to hear that you had an excellent stay with us. We hope to see you agaiin next time you are in the area!
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Jaclyn, Hotel Management
Dear Carrie,Thank you for the feedback. We appreciate your support!
