Ratings based on 818 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
What I liked: location, cleanliness of the room, proximity to shopping and dining.
What I did not like: the extremely firm mattress, super thin blanket on the bed, very outdated TV and furniture, and the parking lot was not very well lit at night.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Danny, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Jayson Janda, GM
by A verified traveler
Posted 18 Nov 2024
Very clean, friendly staff, good restaurants, I will stay here again
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear John, Thank you immensely for taking the time to share your wonderful review! Feedback from valued guests like you is vital to our success. We are truly grateful for your kind words and hope to warmly welcome you back for another exceptional stay in the near future! Best, Jayson Janda, GM
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM , Hotel Management
Dear Arun, Thank you for taking the time to leave us a wonderful review! We take pride in knowing our guests are satisfied. We appreciate your stay with us. Best, Jayson Janda, GM
by A verified traveler from Marion
Posted 10 Nov 2024
Clean and quite
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Daer Edward, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Jayson Janda, GM
by A verified traveler
Posted 9 Nov 2024
The staff was very friendly and helpful, no exceptions.
The room was clean.
We were disappointed with the room. I was surprised that for a room in a conference center there was only one chair in the room. If more than one person is in the room, the others must stand or sit on the beds. Also the HVAC did not seem to work at all. Whether the temperature was set at 50 or at 80 there was no difference in the room temperature or the cold air blowing from the vents. We talked to another guest who had the same problem in his room.
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Dear Jim, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Jayson Janda, GM
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by GM , Hotel Management
Dear Jason, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Jayson Janda, GM
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by GM , Hotel Management
Dear Shannon, Thank you for your time in sharing your kind review and please visit us again. Best, Jayson Janda, GM
by A verified traveler
Posted 31 Oct 2024
Overall good quiet place, food was not great for breakfast or conference, coffee is terrible. Otherwise the staff and room was fine. My only complaint, the food and coffee.
Comment from Hotel Management
1 Nov 2024 by GM, Hotel Management
Dear Amber, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our accommodations and service while in town. I appreciate your comments regarding our coffee and breakfast, and I have taken note. We hope to see you again soon! Best, Jayson Janda, GM
by A verified traveler
Posted 30 Oct 2024
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Comment from Hotel Management
31 Oct 2024 by GM , Hotel Management
Dear Destiny, We are truly grateful for choosing to stay at our hotel. It is our utmost priority to exceed your expectations during your next visit, and we sincerely apologize for any inconvenience you may have encountered. Sincerely, Jayson Janda, GM
