Ratings based on 337 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The building smells like dog urine and smoke. The room was filthy and infested with cockroaches and bed bugs. I witnessed numerous drug deals in the parking lot along with drug use. Do not stay here. This hotel needs to be condemned.
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear Amie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Just stayed for one night. Front desk was unmanned when I tried to check in. Waited about 10 minutes for service when there were housekeeping people with an ear shot of the front desk. No shampoo or other toiletries, just a small bar of soap. I had reserved non-smoking room and received a smoking room. Holes in the paint throughout the room. Definitely not worth the money.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Nance, Thank you for your feedback. We apologize for the wait you experienced at check-in and for any issues with the room assignment and amenities. We strive to accommodate all room preferences, and it’s disappointing to hear that we fell short this time. Additionally, we’re committed to ongoing room maintenance to improve our guest experience. Your comments are valuable, and we’ll be addressing these concerns with our team. We hope to welcome you back and provide a much-improved stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
The walls wernt even painted lol
Comment from Hotel Management
4 Nov 2024 by Hotel Management , Hotel Management
Dear Christian, Thank you for your feedback! We appreciate your candid observations regarding the condition of the walls during your stay. We take pride in maintaining a welcoming environment, and your comments highlight areas for improvement. Please rest assured that we are in the process of reviewing our facilities to address any maintenance issues. Your experience is important to us, and we hope to provide a more pleasant stay on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 21 Oct 2024
We booked three rooms and all three were dirty and smelled horrible.
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear Michael, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced in all three rooms during your stay. This is not the standard we strive to uphold, and your concerns will be addressed with our housekeeping team to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the chance to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
I should have read reviews before, the staff was non existent, the hallway was dirty and smelly, the room was not cleaned, makeup on the bathroom counter, the door handle was coming off. The bed was terrible and worn out. I will not be back. I did sleep there and the shower was ok.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Aaron, Thank you for taking the time to evaluate your visit. We sincerely apologize for the maintenance and cleanliness issues you encountered during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. We have taken note of your feedback and will address them appropriately. Thank you for bringing these to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
waited 30 minutes on someone to arrive to desk due to smoking in the parking lot. Uncomfortable and unclean
Comment from Hotel Management
20 Oct 2024 by Hotel Management , Hotel Management
Dear Tracy, Thank you for your feedback. We sincerely apologize for the wait you experienced at the front desk and for the discomfort and cleanliness issues you encountered during your stay. We take these matters seriously and will address them with our team to improve our service and maintain a pleasant environment for all guests. Your experience is important to us, and we hope to provide you with a better stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
