Ratings based on 484 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 27 Aug 2024
Beautiful property, very homey feeling in a vineyard. The staff were spectacular and made it easy to get settled.
by A verified traveler
Posted 10 Aug 2024 on Hotels
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Horrible experience
Posted 9 Jul 2024 on HotelsWe could not check in because the room (Champagne) was still occupied. The guests before us were given a late check out. The host put us in another room which was half the size until they left. I couldn’t settle in since it wasn’t our room, just basically a holding cell. We had plans for a game at Petco so we just left early. Mind you that check in is at 2 and as we left for the game at 4:10 our room was still occupied. When we arrived later that evening (midnight) our luggage was in “our room” as promised, but I still had to settle in. Something that would’ve been done had I been in my room. Tired, irritated, and wanting to get some rest we retired…..ONLY to have someone come into our room in the middle of the night. I had locked the door!! It was a nightmare and of course at check out no one to be found. I called the number on the door and asked to speak to the manager/owner and was told he was in a conference on a Sunday morning and he would call me later….2 days later and still NO phone call! I’m flabbergasted how this place has such wonderful reviews.
Comment from Hotel Management
9 Aug 2024 by Joseph - Operations, Hotel Management
Hi Michelle, as we spoke on the phone on July 9th, the staff member you spoke with had told me that everything was taken care of and I didn't need to call. As soon as I saw this, I did call, we spoke and I was hoping you would remove this review as all your needs were met, and you were refunded the amount agreed on for your discomfort. As I mentioned on the phone, that is not the experience we provide here, however your comments and things shared with me on the phone really do help me as the gentleman in charge of operations. If you do not tell me, I sometimes do not find out or become aware until it is a burden on one of our lovely guests who we love to host. We hope to see you in the future, and all of your complaints have been addressed. If you did choose to visit us in the future to assure all changes are made to your liking, we do offer repeat guests 10% off. Thank you again Michelle. Best wishes to you.
by A verified traveler
Posted 29 Jun 2024
by A verified traveler
Posted 13 Jun 2024
We loved the uniqueness of this property (we stayed in the Pharaoh room) -- it had so much character and truly felt like a resort nestled away off the beaten path. Even had hiking trails nearby. Furthermore, the staff made us feel welcome and right at home (very LGBTQ friendly!). One thing that's important to know: Make sure you write down the phone number that's listed on the property just outside of the entrance door. This is what you use to call the "front desk" for anything you might need throughout your stay (towels, linens, soap, etc.). We weren't made aware of this up front and figured it out on our own later on. There often isn't anyone sitting at the front desk, but this phone line was always answered and we got everything we needed timely using it. While the majority of the property was clean and well-kept, it would be nice to see a bit more attention to detail to really take the place to the next level. Shelves in the bathroom were a bit dusty, the duvet had some stains on the inside (we got a clean blanket from the front desk to cover up with instead), the bathroom sink wasn't draining properly, and the sheets, while clean, had a hole in them I could fit my thumb through. Overall, this is a great place to stay if you want an experiential travel experience and don't mind a few quirks. We would definitely stay again.
by A verified traveler
Posted 5 Jun 2024
it's beautiful
by A verified traveler
Wonderful location and services!
Posted 20 May 2024 on HotelsFrom the moment I arrived it was quiet, private and serene. Everything was handled so quickly and I loved the Santa Fe room with its own rooftop balcony. Everything was clean and accessible. I will definitely be back!