Ratings based on 982 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Loved the lobby and beautiful fireplace.
I was not impressed with the food from the restaurant
Comment from Hotel Management
27 Nov 2024 by The Malcolm Hotel, Hotel Management
Dear Robert,Thank you for your feedback regarding your stay. It is our mission to always strive for excellent service. We apologize for any inconvenience you faced during your stay. Kind regards, Shane CollinsGuest Services Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by The Malcolm Hotel, Hotel Management
On behalf of the Malcolm Hotel staff & Management, thank you for taking the time to review us, Mike. We are so pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel! Until then, take care. Kind Regards,Shane CollinsGuest Services Manager
by A verified traveler
Posted 21 Nov 2024
We had a great time at The Malcolm. Friendly and welcoming staff. Loved the hot tub and pool table! Would have loved some less stiff pillows but other than that the room was spacious and comfortable with an amazing view.
Comment from Hotel Management
21 Nov 2024 by The Malcolm Hotel, Hotel Management
On behalf of the Malcolm Hotel staff & Management, thank you for taking the time to review us, Melanie. We are so pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel! Until then, take care. Kind Regards,Shane CollinsGuest Services Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Malcolm Hotel, Hotel Management
Good morning Andrew, On behalf of the Malcolm Hotel staff & Management, thank you for taking the time to review us. We are so pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel again in the future! Safe Journeys,
by A verified traveler
Posted 19 Nov 2024
Very large and quiet lobby. Generally a peaceful place to relax and admire the views.
Comment from Hotel Management
19 Nov 2024 by The Malcolm Hotel, Hotel Management
On behalf of the Malcolm Hotel staff & Management, thank you for taking the time to review us, Eugene. We are so pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel! Until then, take care. Kind Regards,Shane CollinsGuest Services Manager
by A verified traveler
Posted 18 Nov 2024
The property had always been a favourite when we come to Canmore based on the proximity to downtown. The hotel is starting to show its wear and tear and the hot tub was not even hot when we used it. There were too many people in the hot tub and no one in the pool. Crank up the heat in the pool to let everyone enjoy the view of the mountains while relaxing in the hot tub
Comment from Hotel Management
19 Nov 2024 by The Malcolm Hotel, Hotel Management
Dear Alison,Thank you for your feedback regarding your stay. It is our mission to always strive for excellent service. We apologize for any inconvenience you faced during your stay. Kind regards,Shane CollinsGuest Services Manager
by A verified traveler
Posted 18 Nov 2024
Gorgeous hotel. Beautiful views.
Comment from Hotel Management
18 Nov 2024 by The Malcolm Hotel, Hotel Management
On behalf of the Malcolm Hotel staff & Management, thank you for taking the time to review us, Danielle. We are so pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel! Until then, take care. Kind Regards,Shane CollinsGuest Services Manager
by A verified traveler
Posted 17 Nov 2024
The hot tub area & dining on site are both great amenities. Staff is friendly, and helpful if anything is required.
Comment from Hotel Management
17 Nov 2024 by The Malcolm Hotel, Hotel Management
Good day Ryan,We greatly appreciate you taking the time to share your feedback with us and your fellow travelers. It was our pleasure to host you at the Malcolm Hotel during your recent stay in Canmore and are glad to hear you had a great experience. We look forward to welcoming you back again during your next visit.Safe travels,Shane CollinsGuest Services Manager
by A verified traveler
Posted 13 Nov 2024
Usually really like our stay at the Malcom’s but unfortunately we didn’t get to use the pool because it was cool! It’s supposed to be 30c but it definitely was cool. Nobody was able to stay in the pool for more than 5 minutes and we all had to cram into the only working hot tub as the other one was under maintenance.
The only reason why we come to the Malcome is for the pool which we didn’t get to use.
I did bring it up to the reception which they sent in the maintenance team. I heard from other hotel guess the pool was a bit warmer the next morning but still not warm. Very disappointed:(
Comment from Hotel Management
14 Nov 2024 by The Malcolm Hotel, Hotel Management
Good day Kelly Ng, Thank you for your feedback regarding your recent stay. I'm sorry you were unable to utilize the outdoor pool during your time with us. The pool is set at 84F and monitored daily to ensure regulation. I have passed along your feedback to the appropriate team for further review. Once again, thank you for staying with us and should you wish to return in the future, please don't hesitate to reach out.
by A verified traveler
Posted 12 Nov 2024
The staff was great. The hotel is clean and in a good location to walk downtown and along the river. The hot tub and pool have amazing views and I love that there are fire pits as well.
Comment from Hotel Management
13 Nov 2024 by The Malcolm Hotel, Hotel Management
On behalf of the Malcolm Hotel staff & Management, thank you for taking the time to review us, Channon. We are so pleased to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel! Until then, take care. Kind Regards
