Ratings based on 973 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
The front desk made it extremely easy to get a room, centrally located by gas stations and the i5 made it very convenient. The room was very clean and very comfy.
by A verified traveler from surrey
Posted 29 Nov 2024
The first room we got the toilet was dirty.
Comment from Hotel Management
29 Nov 2024 by Guest Relation Management, Hotel Management
Hi Sanjay,Thank you for sharing your feedback. A dirty toilet is certainly not the standard we aim to uphold, and we deeply regret that it impacted your experience. We have addressed this with our housekeeping team to ensure that this doesn’t happen again in the future. We hope you’ll consider staying with us again, and we’ll ensure a more pleasant and clean experience for your next visit.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Relation Management, Hotel Management
Hi Amanda,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 14 Nov 2024
Very dirty and noisy, dried urine in our bathroom. The stench of fried fish permeates the room. Very misleading photos.
Comment from Hotel Management
15 Nov 2024 by Guest Relation Management, Hotel Management
Hi Jeremy,Thank you for taking the time to share your feedback. This is certainly not the level of cleanliness or comfort we strive to provide, and we are deeply concerned by your comments regarding the bathroom cleanliness and unpleasant odors. We take your feedback very seriously, and our housekeeping and maintenance teams are being made aware of your experience to ensure that these issues are addressed immediately. We also regret that the photos you saw online did not accurately represent the actual condition of the room, and we will be reviewing our listings to ensure they reflect our property more accurately. Your satisfaction is important to us, and we genuinely hope that you will consider giving us another chance in the future to provide you with the quality experience you deserve.
by A verified traveler from Pullman
Posted 11 Nov 2024
Down Hill, Room was dirty. and noisy
Comment from Hotel Management
12 Nov 2024 by Guest Relation Management, Hotel Management
Hi Abraham,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 10 Nov 2024
Service was good, tub and restroom needs a lot repairs and maintenance.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Sara,Thank you for sharing your feedback with us. We appreciate your kind words about our service and will address the concerns you raised regarding the tub and restroom with our maintenance team to ensure our facilities are in top condition for future guests. Your input helps us improve our guest experience.
by A verified traveler
Posted 3 Nov 2024
This place is awful. Do not stay.
Comment from Hotel Management
5 Nov 2024 by Guest Relation Management, Hotel Management
Hi Brian,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler from Pullman
Posted 30 Oct 2024
Economical
Comment from Hotel Management
30 Oct 2024 by Guest Relation Management, Hotel Management
Hi Michael,Thank you for your feedback! We’re pleased to hear that you found your stay to be economical. We work hard to ensure that our guests receive great value for their money while still enjoying quality accommodations and services. We appreciate your support and hope to welcome you back for another enjoyable and affordable stay in the future!
by A verified traveler
Posted 28 Oct 2024
There were stains on the shower curtain and bed spread, no wifi for apple products, there was old popcorn, dog food and dirt on the floors and the bed side tables were covered in some sticky substance.
Comment from Hotel Management
29 Oct 2024 by Guest Relation Management, Hotel Management
Hi Mark,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned and we are actively working to address these concerns to ensure that our future guests have a better experience. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Guest Relation Management, Hotel Management
Hi Deborah,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
