Ratings based on 977 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Ok
by A verified traveler
Posted 30 Dec 2024
I checked in online and gave them my card #. When I got to the motel they wanted to charge me again and took twice the amount for damage deposit on my card.
by A verified traveler
Posted 30 Dec 2024
Lobby and hallways very dirty, trash scattered on the floor, amenities were out of order that were not disclosed until we got there and paid. Staff was very friendly and accommodating
by A verified traveler
Posted 26 Dec 2024
Poor
by A verified traveler
Posted 7 Dec 2024
No pool and, if you go through Expedia, expect less
Comment from Hotel Management
10 Dec 2024 by Guest Services Manager, Hotel Management
Thank you for sharing your feedback. We're sorry to hear about your disappointment regarding the pool and your experience booking through Expedia. It's frustrating when expectations aren't met, especially when amenities like a pool are important to your stay. We'll pass along your concerns to the management team for review. Thank you for letting us know.
by A verified traveler from Tacoma
Posted 24 Nov 2024
We stayed here last year for my daughter’s wrestling tournament and it was a completely different experience. I appreciate the easy check in process which was new to me. However I got bitten up by what I’ll assume was bed bugs. The breakfast wasn’t warm like last year it was pretty much a dry breakfast. No waffles, eggs , bacon. Just cereal, bagels and quick stuff
Comment from Hotel Management
4 Dec 2024 by Guest Services Manager, Hotel Management
Thank you for your feedback! We're glad to hear that the check-in process was smoother this time. However, we're truly sorry to hear about the issues you encountered, particularly with the breakfast and the possible bed bugs. This is certainly not the experience we strive to provide, and we’ll be sure to investigate and address these concerns. We appreciate your feedback and hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 23 Nov 2024
Shower did not work
Comment from Hotel Management
4 Dec 2024 by Guest Services Manager, Hotel Management
Thank you for your review. We're sorry to hear that the shower did not work during your stay. This is certainly not the experience we aim to provide. We appreciate you bringing this to our attention and will have our maintenance team inspect and resolve this issue promptly.The showers at the Downtown location are tricky to operate. There is a small button like apparatus that you have to push in and hold all the way down until the shower head kicks on. Luckily, this will change with the upcoming renovation. We hope you'll give us another chance to provide you with a more comfortable stay in the future. If there's anything else you'd like to share, please feel free to reach out to us directly. Thank you again for your feedback!
by A verified traveler
Posted 22 Nov 2024
Was a great price. A little dated but not a problem. The beds were super comfortable.
Comment from Hotel Management
4 Dec 2024 by Guest Services Manager, Hotel Management
Thank you for your review! We're glad to hear you found the price great and the beds comfortable. We appreciate your understanding of the hotel's dated aspects, and we’re happy it didn’t affect your stay. We hope to welcome you again soon for another comfortable visit!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your 5 out of 5 review! We’re thrilled to hear you had an excellent experience. Your satisfaction means the world to us, and we hope to welcome you back soon!
by A verified traveler
Posted 15 Nov 2024
In a poor area of town. Be careful! Room was clean and staff was pleasant.
Comment from Hotel Management
16 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for sharing your experience. We’re glad to hear you found the room clean and the staff pleasant. However, we’re sorry the surrounding area didn’t meet your expectations. Your feedback is valuable, and we’ll continue working to provide the best possible experience for all our guests. Safe travels!
