Ratings based on 991 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Hotel staff is great and handle all issues I’ve had.
Comment from Hotel Management
26 Jun 2024 by Manager, Hotel Management
Hello Marissa,We appreciate your kind words about our dedicated staff. Providing excellent service is our top priority. If you have any further feedback or concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 Jun 2024
The room smelled like dog pee. We requested a different room and it had an overpowering smoke smell. For the life of me I can't understand why you would have it on your website. Hands down, worst place I have ever stayed.
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello Larry, We regret to hear about your experience at our hotel. We take all feedback seriously and will address this matter with our team. We strive to provide a comfortable stay for all guests and apologize for any inconvenience caused during your visit. Thank you for bringing this to our attention.
by A verified traveler
Posted 18 Jun 2024
Well to start off when I went into the room I went to open the top dresser drawer and the whole top trim of the drawer came off , next I tried to open the window and the slider window came apart the frame where you grab to slide a window open came apart cane right off the window seal and all , next thing I wanted to get s bucket of ice for a drink and there was no cups not a one , I ended up going to the office to get a paper cup for coffee to mix my drink in , I settle down to relax and watch TV and the power goes out , nothing in the room worked so I called the office and nobody came , answered I tried again and the sent a maintenance guy over and he was nice and helpful it ended up being a break had tripped so we had power again not ten minutes later it did it again , no answer this time so I had to walk over to the office and ring the bell to get help so the same maintenance guy came over with the night clerk and he showed him what was wrong, so once ahain its on the maintenance guy told me that I had to many things pluged into the outlets i told hom i only had a phone charger pluged in they left as bd 10 minutes later it does it again even after j had unpluged every thing could the clock tsfio thr floor lamp ECT so i get dressed and go to the office and tell them i want a refund for the room and l I was told no refund I could have another room ok so i pack up all my stuff go to room it's niw 11 at night , i go to relax and watch TV and no tv it don't work now im po'd
Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello David, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will use it to improve our services. We recommend contacting the management team directly to address your concerns in detail and seek further assistance for a resolution. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 3 Jun 2024
I needed a motel close to my doctor. This was perfect.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Gregory,We're delighted to hear that our hotel's location was convenient for your visit to the doctor. It's great to know that we could provide a suitable accommodation for your needs. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another comfortable stay.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
22 Jun 2024 by Manager, Hotel Management
Hello Sergii,We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback from your recent visit. We hope to welcome you back soon!
by A verified traveler from Kooskia
Posted 1 Jun 2024
The room was ok, but they added on a $100 deposit and only refunded $76 on the pretense that a sheet was stained. It in fact had a small smudge that would have come out in the laundry. I called them and they would not refund my money, actually hung up on me. It was quite apparent that they would find any excuse to keep as much as possible of the deposit. I have never experienced anything like this in my 70 years of motel/hotel stays. Definitely will not be staying there again!
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Patricia,We're sorry to hear about your experience. If you have any further concerns about your recent stay, please feel free to reach out directly to our management team for assistance with any remaining issues. Your feedback is essential for us to improve our services for all our guests in the future.
by A verified traveler
Posted 27 May 2024
No good
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello amr, We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we hope you will consider reaching out to management to discuss your concerns further. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 24 May 2024
Dirty and not safe
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Mary,We are sorry to hear about your experience. Your feedback is important to us, and we encourage guests to reach out to our management team directly with any concerns. We appreciate your time in sharing your thoughts with us.
by A verified traveler from Fruitvale
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Selena, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Anant,We are thrilled to hear you had a wonderful stay at our hotel! We look forward to welcoming you back on your next visit.
