Ratings based on 17 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
convenient, comfortable, great value
Posted 28 Jun 2024 on HotelsThe hotel is so easy to find in the center of the village, the free breakfast was great quality and a huge value. A comfortable room with a little fridge, good wifi, and a great shower. No lift/elevator, so it could be an issue for those with limited mobility, but not a problem for us.
Comment from Hotel Management
10 Jul 2024 by Jana, Hotel Grand, Hotel Management
Dear Curtis, Thank you very much for your review and we are glad that you chose Hotel Grand for your stay in Špindlerův Mlýn. The satisfaction of our guests is our greatest reward. Best regards,
by A verified traveler
Posted 22 Jan 2019
Comment from Hotel Management
22 Jan 2019 by Jana Jirmanová, Hotel Management
Thank you very much for your opinion.
by A verified traveler
Winterwonderland with loads to carry
Posted 23 Dec 2018 on HotelsWe had a 2 room appartment. Its on the highest floor.
So better pack light, because there are no lifts. The rooms have no water cooker, nor any Potts or cuttlery.
Mattesses are very comfy and the cusssions are bolstered just perfectly. Location is super central and not to beat.
Comment from Hotel Management
4 Jan 2019 by Hotel reception, Hotel Management
Thank you for your opinion. You are right that we do not have a lift in our hotel and there is no kitchen in the room as well. These facts are advertised on our website. Felicity hotels is a large company offering various accomodation options. We are sure that we can offer you some more suitable accomodation next time in case you will decide to visit us. Best regards.
by A verified traveler
Great hotel with very friendly service
Posted 28 Jul 2018 on HotelsWe have really enjoyed our stay in Hotel Grand. Everyone was extremely friendly and helpful from receptionist, restaurant staff to hotel manager. We had a very nice and spacious room with gorgeous view. Everything was clean and our beds were super comfortable. Breakfast was tasty, selection was alright but I would welcome a bit more fruit and some dairy free milk. We did not have half board but always ate at the hotel restaurant and food and drinks were delicious with great and friendly service. There is also wellness with jacuzzi and three saunas, well deserved treat after long walk. Overall very good hotel, great location and we will definitely be back.
by A verified traveler
Nice place
Posted 22 May 2018 on HotelsVery nice small hotel, clean rooms, free parking, very good WiFi and with excellent SPA
by A verified traveler
Alles gut!
Posted 28 Jan 2023 on HotelsEs hat uns gut gefallen, loben möchten wir die Freundlichkeit und Mühe der Rezeption unseren late check-in möglich zu machen
Comment from Hotel Management
20 Mar 2023 by Jana, Hotel Management
Sehr geehrte Frau Andrea, vielen Dank für Ihre Bewertung und wir freuen uns, dass Sie unser Hotel für Ihren Aufenthalt in Špindlerův Mlýn gewählt haben. Wir hoffen, Sie bald wieder im Hotel Grand oder in einem anderen Hotel des Netzwerks Felicity Hotels begrüßen zu dürfen. Mit freundlichen Grüßen Room Division Manager
by A verified traveler
Posted 3 Feb 2020
Beliggenhed i superklasse. Godt til prisen.. kommer gerne igen
Comment from Hotel Management
5 Feb 2020 by Tomáš Vyroubal, Hotel Management
Dear Guests,
Thank you for your review. The satisfaction of our guests is our greatest reward. We are glad that you liked us and we look forward to your next visit.
Yours sincerely, Tomáš Vyroubal, Hotel Manager
by A verified traveler
Posted 6 Jan 2020 on Hotels
Sur uvenlig receptionist
Comment from Hotel Management
10 Jan 2020 by Jana Humpolíková, Hotel Management
Dear Guests, thank you for your feedback. I am sorry for your bad experience and believe that we will make sure that it does not happen again. Thank you again for your visit and we will be honored to welcome you again.
by A verified traveler
Posted 29 Dec 2019
Schöne, warme Zimmer, schöne Gaststätte, gutes Frühstück, Parkplatz überdacht und hinten Haus.
Nur das Bett war sehr hart.
Comment from Hotel Management
31 Dec 2019 by Jana Humpolíková, Hotel Management
Wir danken Ihnen recht herzlich.
by A verified traveler
Posted 12 Feb 2019 on Ebookers
