Ratings based on 83 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Rudolf Rath, Hotel Management
Dear guestThank you for staying with us at the Deltapark Vitalresort.We would like to thank you for sharing your Deltapark moments with us.It gives us great pleasure to read that we were able to inspire you with the quality of our hospitality and we hope that you have returned home with many wonderful memories.We would be delighted to welcome you back soon.In the meantime, we wish you all the best.Kind regardsDELTAPARK VITALRESORTRudolf RathVice-Manager
by A verified traveler
Posted 4 Oct 2024
Good experience
Comment from Hotel Management
25 Nov 2024 by Rudolf Rath, Hotel Management
Dear GuestThank you for your stay with us at Deltapark and for sharing your feedback. We are delighted to read that you had a good experience and enjoyed your time with us.We hope to welcome you back soon for another pleasant and relaxing stay. If there is anything we can do to make your next visit even more special, please don’t hesitate to let us know.Best regardsRudolf RathVice-Manager
by A verified traveler
Posted 27 Aug 2024
The staff was pretty unwelcoming; most of them made us felt like we were not a good fit for the place. All else was great.
Comment from Hotel Management
30 Aug 2024 by Rudolf Rath, Hotel Management
Dear guestThank you for your review of your stay and for taking the time to complete the questionnaire. It is only through constructive feedback like yours that we can improve our services.We are sorry that we could not convince you in all points. We are very sorry about your experience with our employees. In general, we receive very good feedback from our guests about our teams.Nevertheless, we hope to welcome you back to beautiful Lake Thun soon!Yours sincerelyDELTAPARK VITALRESORTRudolf RathVice-Director
by A verified traveler
Posted 18 Aug 2024
Not kids friendly.
Comment from Hotel Management
20 Aug 2024 by Rudolf Rath, Hotel Management
Dear guestThank you for your stay at Deltapark and for taking the time to let us know what you thought of your stay. I am very sorry that you did not leave with a better feeling and better memories.Unfortunately, you also did not give us the opportunity to improve your stay on site.We would like to take this opportunity to wish you a happy and healthy trip.Kind regardsDELTAPARK VITALRESORTRudolf RathVice-Director
by A verified traveler
Reconsider if you can
Posted 10 Aug 2024 on HotelsIt was underwhelming. Front desk/office was superb but everyone else needs retraining. Morning team at the restaurant (Breakfast team) need retraining. Very rude when they demanded our room number as we were serving ourselves breakfast and then he realized it was part of the room. Wouldn’t offer us coffee or tea as we watched him serve others. He was very attentive and had a sense of urgency with selective people. Maybe diversity training is required. Thai restaurant only serves two times and then closes. Spa close at 6pm~ no pool unless you book spa appt. No rooftop availability unless you book a certain room type. Actually surprised Fine Hotels & Resorts recognizes this hotel as a four star hotel as it is NOT a four star hotel. However overall it is clean and the food at the bar is ok. Bar team is friendly too.
Comment from Hotel Management
12 Aug 2024 by Rudolf Rath, Hotel Management
Dear guestThank you very much for your stay at the Deltapark and for taking the time to let us know what you thought of your stay. I am very sorry that we were not able to fulfill our claim "A stay that does you good!". However, we are pleased that you liked the friendliness of our staff at reception and at the hotel bar and the general cleanliness.We would like to formally apologize for your experience with our breakfast team. We will take your feedback as an opportunity to have a clarifying but also constructive discussion with our teams.We would also like to mention that our spa area only closes at 9.00 pm and that we do have an indoor pool with salt water and an outdoor pool with fresh water.We hope to be able to welcome you to beautiful Lake Thun again and wish you a pleasant and healthy time until then.Kind regardsDELTAPARK VITALRESORTRudolf RathVice Director
by A verified traveler
Posted 20 Jul 2024
Amazing experience at this resort. Very relaxing vibes
Comment from Hotel Management
28 Jul 2024 by Rudolf Rath, Hotel Management
Dear guestThank you for staying with us at the Deltapark Vitalresort.We would like to thank you for sharing your Deltapark moments with us.It gives us great pleasure to read that we were able to inspire you with the quality of our hospitality and we hope that you have returned home with many wonderful memories.We would be delighted to welcome you back soon.In the meantime, we wish you all the best.Kind regardsDELTAPARK VITALRESORTRudolf RathVice-Director
by A verified traveler
Posted 14 Jul 2024 on Hotels
Excellent Hotel in a lovely location. Both restaurants excellent if extremely expensive (although it is Switzerland so probably normal). Thai restaurant in particular is great.
Comment from Hotel Management
16 Jul 2024 by Rudolf Rath, Hotel Management
Dear KendallThank you for staying with us at the Deltapark Vitalresort.We would like to thank you for sharing your Deltapark moments with us.It gives us great pleasure to read that we were able to inspire you with the quality of our hospitality and we hope that you have returned home with many wonderful memories.We would be delighted to welcome you back soon.In the meantime, we wish you all the best.Kind regardsDELTAPARK VITALRESORTRudolf RathVice-Director
by A verified traveler from Kanab
Posted 28 Jun 2024
Comment from Hotel Management
9 Jul 2024 by Rudolf Rath, Hotel Management
Sehr geehrter GastVielen Dank für Ihren Besuch bei uns im Deltapark.Schön, dass wir Sie von unserer Gastfreundschaft überzeugen konnten und Sie Ihre Zeit bei uns in vollen Zügen genossen haben.Es würde uns sehr freuen, Sie bald wieder als unser Gast begrüssen zu dürfen.Bis dahin wünschen wir Ihnen alles Gute.Freundliche GrüsseDELTAPARK VITALRESORTRudolf RathVizedirektor
by A verified traveler
Posted 19 Jul 2023
We had a great stay at the resort. Right by Lake Thun with great views, good food and drinks, and close to the bus stop to visit nearby towns/stations. The spa pool and sundeck were great to spend time in and not crowded. The room was clean and we were provided a fan at no cost for warmer days. Staff was attentive and polite. We would have liked more smoke-free outdoor areas including dining but otherwise we had a great time and would definitely stay there again.
Comment from Hotel Management
2 Aug 2023 by Loris Beutter - Guest Relations, Hotel Management
Dear Ricardo,Thank you for visiting us at Deltapark.It is nice to see that you enjoyed your stay with us on Lake Thun and that we were able to convince you with our hospitality.We very much hope to be able to welcome you again soon and wish you a good time until then.Kind regards,DELTAPARK VITALRESORTLoris BeutterGuest Relations
by A verified traveler
Posted 15 Jul 2023
So comfortable
Comment from Hotel Management
2 Aug 2023 by Loris Beutter - Guest Relations, Hotel Management
Dear Othman,Thank you very much for your past stay at Deltapark Vitalresort.We are very pleased to see that we were able to convince you with our hospitality and very much hope that you will look back on your experience with us with a good feeling for a long time to come.We would be delighted to welcome you back again soon. In the meantime, we wish you good health.Kind regards,DELTAPARK VITALRESORTLoris BeutterGuest Relations
