Ratings based on 121 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
The staff were friendly but there is no reception desk , no check in with a person and no lift
Also the hotel is not in a good location. It is on the outskirts of Speyer and you need a car to get into the town centre.
Comment from Hotel Management
9 Oct 2024 by Michaela Heck, passionate host, Hotel Management
Dear Lindsay,thank you for taking the time to share your feedback with us. We are truly sorry that your stay did not fully meet your expectations. We pride ourselves on providing friendly and personal service more than 80 hours a week, and we regret that this may not have come across during your late arrival outside of our service hours. To offer flexibility to our guests when our reception is not staffed, we provide an easy self-check-in process for late arrivals.Regarding the lack of an elevator, we make this information clear on our booking platforms and website. However, we understand that this can still be a challenge for some guests and apologize if it was not sufficiently highlighted.Our hotel is located slightly outside the city center intentionally, as many of our guests appreciate the peaceful atmosphere away from the hustle and bustle. While having a car is indeed convenient, we are always happy to provide information on public transportation options. The bus stop is just in front of the hotel and runs every 15 minutes during the day, every 30 minutes in the evening and night.I am delighted that I was able to say goodbye to you personally on the day of your departure. So, my team and I would love the opportunity to welcome you again and show you the qualities we strive for. Warm regards
by A verified traveler
Posted 5 Oct 2023 on Hotels
by A verified traveler
Posted 25 Jul 2022 on Hotels
Comment from Hotel Management
27 Jul 2022 by Christian Heck, Hotel Management
Lieber Gast,
vielen Dank für Ihre Bewertung. Es freut uns, dass wir offenbar Ihr perfektes Wohlfühlhotel waren.
Sehr gerne sind wir das wieder einmal und wünschen Ihnen bis dahin von Herzen alles Gute.
Sonnige Grüße aus dem zauberhaften Speyer.
Ihr Christian Heck & Team
by A verified traveler
Pleasant stay
Posted 1 Aug 2020 on HotelsWe stayed in the apartment across the street from the hotel. Very spacious and clean. Parking space ok. Breakfast in the hotel building, tasty and child friendly. Easy to reach from the autobahn. Quiet street located in the suburbs. Self-service kiosk also in the hotel building. Wi-Fi worked ok. COVID measures strict, so it was safe to be there. Nice and friendly staff that spoke to English as well.
Comment from Hotel Management
11 Aug 2020 by Michaela Heck, Hotel Management
Dear Karri,
Thank you very much for the really great feedback. We are especially pleased that you and your family have felt so comfortable with us.
We were very happy to be your hosts and would like to take this opportunity to thank you for your trust, even in these times, that we do a great job and you felt safe with us.
Stay healthy and until the next trip where we can be your hosts.
Your feel-good hosts
Christian & Michaela Heck
by A verified traveler
Posted 27 Dec 2019 on Orbitz
It’s a nice little hotel with great staff and super comfortable rooms. Breakfast was plentiful and worth every penny!
Comment from Hotel Management
22 Jan 2020 by Christian Heck, Hotel Management
Thank you for a great rating :-)
Hopefully we are your passionate hosts soon.
Best regards and wishes for a great year 2020
by A verified traveler
Lovely hotel
Posted 31 Aug 2019 on HotelsGreat hotel, awesome service and very clean. A little out of town but we had free parking and the bus service was right outside the front door if you wanted to use public transportation to get to Speyer center! Would highly recommend!
by A verified traveler
Posted 19 Aug 2019 on Hotels
Una notte in questo albergo dotato di tutti i comfort, pulito, luminoso e in buona posizione. Esperienza da ripetere!
by A verified traveler
Speyer hotel - i recommend for low budget
Posted 5 Jun 2019 on HotelsStayed there one night. Hotel manager greeted us & efficiently booked us in. Room was clean but sleeping was difficult as there was quite hot & no AC. I stayed in first floor so if kept window open I could here noise from the streets. The room included a very powerful fan which made some noise as well. Hotel provided earplugs.
Comment from Hotel Management
11 Jun 2019 by Christian, Hotel Management
Dear Kalle,
Thank you for great 8 out of 10 points and that you were our guest. We are very pleased that you enjoyed our hotel so much.
Fortunately, the year 2019 is actually very humane, compared to the record summer 2018.
Our rooms have high quality wind machines to guarantee a pleasant indoor climate. The breakfast area is of course air conditioned.
All our rooms are equipped with soundproof windows, so that a quiet sleep is safe. However, if you prefer sleeping with an open window, we recommend our comfort rooms, which are facing the quiet hotel garden.
Hope to see you soon again and beautiful greetings from lovely Speyer
Your feel-good hosts
Christian and Michaela Heck
by A verified traveler
Very pleasant stay at Hotel am Wartturm apartment.
Posted 29 Sep 2018 on HotelsWe were very pleased with our stay at the apartment. The position was central so we could easily visit shops and other places by walking and cycling. We had everything we needed in the apartment, in the kitchen etc. It was clean and spacious, and the beds were comfortable. (It would have been more comfortable to have had one more pillow each on the beds) .It was very helpful to be able to store bicycles in the cupboard next to the apartment. Any staff that we met on arrival and leaving were very friendly and helpful, and the information booklet and pack given to us on arrival was very useful. We had a very enjoyable stay and hope to return to these apartments in the future. We would recommend this property to friends and family.
Comment from Hotel Management
30 Sep 2018 by Michaela Heck, Hotel Management
Dear Mrs W J,
thank you so much for choosing us and thanks for your great review. As you have correctly recognized and felt, we are all hosts with a lot of heart and passion. Certainly you can feel that in many details. A great job that we are allowed to do every day.
Great to read that you were so happy and satisfied in the apartment (annex building) in the heart of Speyer. I am very sorry that you missed another pillow. I would have liked to bring that over to you for a heavenly sleep. So here's a big request, if you're here next time, please feel always free to contact us. Our door is always open to any wishes.
Stay healthy and we look forward to welcoming you or to your further recommendations.
sincerely yours
Michaela & Christian Heck
by A verified traveler
A real home from home, highly recomended.
Posted 17 Apr 2018 on HotelsAs soon as we walked up to the reception desk to check-in I was welcomed very warmly by Nathalie I got the immediate impression that this was gong to be a nice hotel to stay in and I was not to be disappointed. The hotel is exceptionally clean and the rooms comfortable with little extras such as USB charging sockets, that make your stay that extra bit special.
The hotel is a member of City Family hotels which I assume is so form of purchasing & marketing group who work with independent family owned hotels. I am not familiar with this group but the standards at Hotel Am Wartturm is good recommendation, I will look out for them in the future.
The hotel is no smoking hotel and I was asked to sign a declaration that I agreed to pay €150 if I smoked in my room. As a none smoker, this was not a problem for me and I fully support the hotels policy.
You get the impression that the family are very keen to ensure your stay with them goes as smoothly as possible. There is a list of recommendations of places to go and see in Speyer both during the day and the night-life. The hotel even offers there guests a shuttle service so there is no need to have to worry about getting a taxi.
Should I ever need a hotel in Speyer in the future I will book at the Hotel Am Wartturm without doubt.
