Ratings based on 106 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Perfect location to get to Speyer parkrun. Hotel is on edge of central area but was easy to walk to restaurants and bars.
Comment from Hotel Management
24 Oct 2024 by Amedia Plaza Speyer, Hotel Management
Dear guest,thank you for youre review.Best regardsDiana WeißReservation
by A verified traveler
Posted 28 Sep 2024
Great location near the Altpörtel and centre and friendly staff
Comment from Hotel Management
30 Sep 2024 by Amedia Plaza Speyer, Hotel Management
Dear guest,thank you for youre review.Best regardsDiana WeißReservation
by A verified traveler
Posted 15 Sep 2024
Wonderful stay in a great location to enjoy the sites of Speyer.
Comment from Hotel Management
16 Sep 2024 by Amedia Plaza Speyer, Hotel Management
Dear guest,thank you for youre feedback!Best regardsDiana Weiß Reservation
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
28 Aug 2024 by Amedia Plaza Speyer, Hotel Management
Lieber Gast, vielen Dank für Ihre Bewertung!Herzliche GrüßeDiana Weiß Reservation
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Amedia Plaza Speyer, Hotel Management
Dear guest, thank you for your review!Kind regardsDiana Weiß Reservation
by A verified traveler
Posted 7 Jul 2024
Nice place
Comment from Hotel Management
16 Jul 2024 by Diana Weiß Reservation, Hotel Management
Dear Gust,Thank you for youre feedback.Best regardsDiana Weiß Reservation
by A verified traveler
Posted 24 Jun 2024
The entrance is hard to find, then you have to go to the 2nd floor to find the checkin location (but not before 3pm!), then if your room is in the N side of the hotel, you wind down a passageway to another elevator to access that side. And to get to breakfast, you come back to the 2nd floor lobby, then a separate nondescript elevator to the breakfast are. A literal rat maze to find your way in and back out. Also one bed had been urinated in apparently intentionally by some upset staffer, so daughter had to be moved to another room in the other wing 100 yrds and 2 elevators away. Also checkin guy tried to charge us again for the full price, when it was prepaid on Expedia... trying to rip folks off for double room pay then acts like he didnt notice it was prepaid. Wonder how many people he has gotten away with on this scam. On the upside, breakfast is very good (if you can find it) and beds are comfy. We stayed 3 nights, and might stay there again now that we know our way through through the maze of corridors and elevators, and know what to expect. Just don't let them charge you again if you prepaid!
Comment from Hotel Management
16 Jul 2024 by Diana Weiß Reservation, Hotel Management
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay with us. We regret the difficulties with finding the entrance and navigating our hotel. Additionally, the incident involving the bed and the subsequent room change is unacceptable and does not reflect our usual standards.We deeply apologize for the billing error where there was an attempt to charge you again for your prepaid room. This should not have happened, and we are investigating to prevent recurrence.Your feedback is invaluable to us, and we are committed to ensuring that future stays are smoother and more enjoyable for you.As a gesture of goodwill, we would like to offer [specific compensation or gesture, such as a partial refund or discount on a future stay]. Please let us know how we can make this right for you.Again, we apologize for any inconvenience caused and hope to have the opportunity to regain your trust.Best rgardsDiana Weiß Reservation
by A verified traveler
Posted 22 Apr 2024
The location of this hotel is great!
However, the interior of the hotel has a musty odor. The bathroom in the room smells nasty.
by A verified traveler from Portland
Posted 9 Apr 2024
by A verified traveler
Posted 8 Jan 2024
The employees were very friendly and helpful, even though we arrived late. There was no tv or reliable ìnternet, that is why I gave it 4 stars.
Comment from Hotel Management
5 Mar 2024 by Direktion, Hotel Management
Thank you for your review. We try to fix the problem with the TV's
