Ratings based on 332 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
limited parking
by A verified traveler
Posted 23 Sep 2024
Do not stay here. No one at the front desk ever we were lucky there was one at check in. No elevator, outdated. Room smelled moldy. Bed is terrible and stained. Don't waste your money for a few extra dollars stay somewhere else. When you call the number they leave on the door no one ever answers it. Just horrible not even worth one star.
by A verified traveler
Posted 23 Sep 2024
This place is terrible. No front desk staff you have to call a phone number and good luck getting ahold of someone. No one there when you need extra toiletries. Bed is terrible. Check out no one at the desk. No one would answer the phone number they tell you to call when we tried calling several times. Pay extra stay somewhere else. Will not be back here.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 1 Sep 2024
There were no cups or coffee but there was a coffee pot. The furniture that held the tv and fridge was broken and we couldn’t access the fridge. No tv guide. I mean just knowing what each channel is would have saved 20 minutes of surfing.
by A verified traveler
Posted 25 Aug 2024
Enjoyed the patio/ porch area. Room was nice and clean. Bed and pillows were very comfortable. Will stay again in the future
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Lookout Mountain Lodge , Hotel Management
thank you for your feedback it is greatly appreciated
by A verified traveler from Tolleson
Posted 14 Aug 2024
We got there at 4:30 pm and was told our room was not ready. We did not wait for our room to be ready because we had been driving all day and were ready to relax. The manager told us he had all of his cleaning staff call in and we would have to wait for our room to be cleaned.Hotel check in is at 3 pm and our room should had been ready.
Comment from Hotel Management
16 Aug 2024 by Roger Riley , Hotel Management
Dear Susanna ,This is Roger Riley, the owner of the Lodge. I apologize for the room not being ready. That should not have been the case. I have hired new managers and hope you will allow us to comp your next visit. I've spent a lot of money fixing up all of the rooms (outside is next) and think (hope) you be impressed. The manager you talked to was going threw some horrific personal issues and was unable to perform his duties, and has returned home.
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Lookout Mountain Lodge , Hotel Management
we apologize for the inconvenience
by A verified traveler
Posted 14 Aug 2024 on Hotels
Did not have breakfast as family anticipated. Lobby door locked.
Comment from Hotel Management
16 Aug 2024 by Lookout Mountain Lodge , Hotel Management
we apologize for the inconvenience and hope to do better next time.
