Ratings based on 106 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2023
Staff are excellent and room was very clean and tidy had everything we needed
Comment from Hotel Management
1 Oct 2023 by Jane, Hotel Management
Thank you for taking the time to review, we appreciate your feed back and we are glad you enjoyed your stay with us. Kind regards Jane
by A verified traveler
Posted 22 Aug 2023 on Hotels
Comment from Hotel Management
23 Aug 2023 by Beth GM, Hotel Management
Thank you for taking the time to review.We hope to see you again in the future.
by A verified traveler
Posted 13 Aug 2023
Very friendly staff.
Old building but clean.
Kept in best condition possible
Comment from Hotel Management
14 Aug 2023 by Beth GM, Hotel Management
Thank you.
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
14 Aug 2023 by Beth GM, Hotel Management
Thank you for taking the time to review.Your remarks are helping us to stay positive and improve wherever we might.
by A verified traveler
Posted 9 Dec 2022 on Hotels
Comment from Hotel Management
10 Dec 2022 by Cathy Van Cutsem, Supervisor Spean Bridge Hotel, Hotel Management
Hello,We are sorry that we haven't seen your booking earlier. The fact is that our hotel is closed from 1st November 2022 till 1st April 2023. We closed off all the rooms on all booking sites but with Expedia their seems to be a problem. For 2 weeks now we try to reach Expedia to see what the problem is, yet we can't get anyone on the phone. For example: i called last week again and it sounds occupied the whole day, today answer machine saying offices are closed. What I can say and assure you is that we didn't take any payment for this booking.In the mean time we will try to get someone on the line and hope someone will eventually mail us back.We are terrible sorry that you were standing before a closed door but as said we closed off all our rooms from the 1st of November 2022.
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
16 Aug 2022 by GM, Hotel Management
Thank you for taking the time to write a review, we appreciate your feedback.
by A verified traveler
Posted 26 Jun 2022
Room was far too hot got what wee paid for only staid for a night
Comment from Hotel Management
27 Jun 2022 by Beth, Hotel Management
Thank you for taking the time to review, we appreciate all feedback.
We take on board any feedback we get, always looking to improve guest stays
by A verified traveler
Posted 6 Jun 2022
It was staffed by a team of pleasant ladies who were very helpful.
However the property has seen better days. Most of the property is in need of an input of money.
Comment from Hotel Management
10 Jun 2022 by Beth, Hotel Management
Thank you for taking the time to write a review.
We have taken on board your comments, work is in progress
by A verified traveler
Posted 26 May 2022
Needs a lot of TLC but clean. The staff were very friendly and helpful and could not be faulted. The food, breakfast and dinner, was excellent and `I would recommend future guests to have their meals there. We would certainly stay there again.
Comment from Hotel Management
29 Jun 2022 by Beth, Hotel Management
Thank you so much for your review, we appreciate you taking the time, and take in what we do here.
We start renovations this week, so the things that can be put right will happen,
by A verified traveler
Posted 23 May 2022
A friendly place that was very accommodating as we arrived later than planned, perfect for our needs.
Comment from Hotel Management
29 Jun 2022 by Beth, Hotel Management
Thank you.
