Ratings based on 36 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024 on Hotels
I payed for 2 nights but I only stayed one night. People was outside my room arguing and I tried to defuse the problem and they wouldn’t give me my money back
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Dear Sonya,We're really sorry to hear about your bad experience at our hotel. That noises outside your room made your visit so unpleasant and disturbed your peace and comfort is very upsetting. It's reasonable that you wanted to solve the problem, but we're sorry that our team wasn't able to help you right away. It's clear that we didn't meet this standard for you. We try to make sure that all of our guests feel safe and appreciated during their stay. Please know that we value your opinion and will work to fix the problems you've brought up so that they don't happen again. We'd like the chance to make things right with you and earn back your trust in our services. Please don't be afraid to get in touch with us directly so that we can talk about this issue more and find a good answer.
by A verified traveler
Posted 21 Mar 2024
Great place to stay
Comment from Hotel Management
21 Mar 2024 by Guest Relations Management, Hotel Management
Hi Tammy!We're delighted to hear that you had a good stay with us! Your positive feedback means a lot to us. We're always striving to provide our guests with the best possible experience, and it's great to know that we're on the right track. If there's anything specific you enjoyed about your time with us, or any suggestions you have for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!
by A verified traveler
Overall good
Posted 18 Mar 2024 on HotelsIt was clean but the bleach smell was super strong but got used to it. Looked very clean. Air was kind of weird and couldn’t change it easily but overall comfortable. The blankets were thin. Not plushy but mattress was good. The man at the desk was nice. The set up with the window kind of makes me wonder about safety.
Comment from Hotel Management
18 Mar 2024 by Guest Relations Management, Hotel Management
Dear Cammy,Thanks a lot for taking the time to let us know what you think. It makes us happy to hear that you liked staying at our hotel because it was clean and had nice beds. We work hard to keep things clean, and we're glad you noticed. Regarding the bleach smell, we're sorry if it was too strong at first, but we're glad it didn't get in the way of your general experience. We will certainly think of ways to make this better in the future. It's great to hear that you liked how nice and helpful our staff was. We care very much about your safety, and we promise that our windows are made with safety in mind. Thank you for your helpful feedback. We hope to see you again soon for another nice stay.
by A verified traveler
Not to satisfied
Posted 24 Dec 2023 on HotelsThe room wasn’t clean and the place was very loud and a lot of fussing next door couldn’t get no rest and the price was crazy high. Blood in bathroom and on walls
Comment from Hotel Management
26 Dec 2023 by Guest Relations Management, Hotel Management
Dear Annie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn that the cleanliness of your room did not meet our standards, and we deeply regret any disturbance caused by the noise from neighboring guests. Please know that we take such concerns seriously, and we have already taken steps to address and rectify these issues to ensure a more comfortable and pleasant experience for our guests in the future. Your input is invaluable, and we appreciate your honesty. We understand the importance of a restful stay, and we hope to have the opportunity to welcome you back for a more positive experience.
by A verified traveler
Posted 7 Nov 2023
Like that there was privacy but the cleanliness was a concern
Comment from Hotel Management
8 Nov 2023 by Guest Relations Management, Hotel Management
Hi Arly,Thank you for sharing your thoughts with us! We're genuinely pleased to know that you appreciated the privacy we offer. Your comfort and satisfaction are of the utmost importance to us. While we're thrilled that you enjoyed the privacy aspect, we're also taking your feedback about cleanliness to heart. Rest assured, we are committed to providing a spotless and welcoming environment for all our guests. We take your comments seriously and will redouble our efforts to ensure every corner of our hotel shines. Your insights help us improve, and we can't wait to welcome you back to a cleaner and even more enjoyable stay in the future!
by A verified traveler
Posted 28 Jun 2023
Dead roaches all of the floor and stained sheets.
Comment from Hotel Management
29 Jun 2023 by Guest Relations Specialist, Hotel Management
Thank you for your input, Dawn. We appreciate you taking the time to provide feedback on your recent stay at our hotel. I'd like you to know that we respond quickly to pest alerts with expert extermination services and treat them on a regular basis to deter pests. We respond to all pest-related claims quickly and professionally. Thank you once more for taking the time to share your experience and draw our attention to this issue.
by A verified traveler
Posted 4 Dec 2020 on Hotels
Good
Comment from Hotel Management
4 Dec 2020 by Manager, Hotel Management
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
by A verified traveler
Posted 1 Oct 2020 on Hotels
Comment from Hotel Management
13 Oct 2020 by Manager, Hotel Management
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
by A verified traveler
Posted 7 Aug 2020 on Hotels
Comment from Hotel Management
7 Aug 2020 by Manager, Hotel Management
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
by A verified traveler
Posted 4 May 2020 on Hotels
My stay was ok I was charged twice for the room and am still waiting on my refund ..the rooms were clean ..need better pillows tho
Comment from Hotel Management
5 May 2020 by GM Lashon , Hotel Management
We are so sorry for that but your Refund should be back 5 to 7 business days depending on your bank and i will look into the pillows Thanks again for your stay with us
