Ratings based on 128 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
It was ok. Had to ask for towels and toilet paper. Room was not that clean. But they cleaned it good the next day but then never came back to clean or replace towels or toilet paper. Stayed for 5 days. It was quite though.
Comment from Hotel Management
22 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Holly, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. I do apologize for the inconvenience caused that hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
I was booked for 3 nights. The 2nd night they moved all my stuff from room and said I checked out but I was clearly booked for another night. They said my things was in storage they didn’t return all of my items to me. I’m not sure whyyyy my stuff was touched in the first place! Never will I stay here again! That’s invasion of privacy to rich and remove my things from a room I was booked in for 3 nights smh
Comment from Hotel Management
11 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Elisa, Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-85. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 31 Aug 2024
Had a good stay
Comment from Hotel Management
4 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello India, Thank you for taking the time to tell us about your stay at the Red Roof Inn Spartanburg - I-85. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Vanessa,Thank you for choosing to stay at our RED ROOF INN SPARTANBURG - I-85. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Aug 2024
Not as advertised, the rooms were dirty, the area I had to walk my dog in was disgusting, unmowed, full of litter and drug paraphernalia and trash. The room had bedvhgs
Comment from Hotel Management
26 Aug 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Tori, We are sorry to hear your recent experience at the RED ROOF INN SPARTANBURG - I-85 did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist
by A verified traveler from Brush Prairie
Posted 21 Aug 2024
Saw On my way!
Comment from Hotel Management
26 Aug 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Nikolay, for telling us about your stay at the Red Roof Inn Spartanburg - I-85. I am glad we earned your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Brad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 20 Aug 2024
The property was run down front desk was not nice at all on the website said resent renovated that is not true at all would not stay ever again.
Comment from Hotel Management
23 Aug 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Jeffery,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPARTANBURG - I-85. You expressed that the property was in a dilapidated condition and the poor customer service you received the front desk hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for this is not the normal impression our guests are left with of our hotel. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
by A verified traveler from Kingsport
Posted 18 Aug 2024
The staff was great
Comment from Hotel Management
20 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Debra, Thank you for taking the time to tell us about your experience at the Red Roof Inn Spartanburg - I-85. I am glad to read that you were pleased with our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Bailey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
