Ratings based on 294 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
This property was in near immaculate condition, with plenty of friendly staff. Courteous. Attentive. Smelled and looked very clean in the lobby and common areas, including corridors and in the rooms. As a regular traveler, I was very impressed by all of this. Whomever is managing this property is clearly doing a fabulous job and paying attention to detail, as are the staff members!
Comment from Hotel Management
12 Nov 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler
Posted 1 Nov 2024
Beautiful Property
Comment from Hotel Management
5 Nov 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler from Kernersville
Posted 1 Nov 2024
We reserved a suite as a family of 5 (room 350). We had 3 towels. The shower layout is poor as you get wet trying to turn it on. We checked in late with the gentleman giving no guidance on amenities or how to get to our room. We did not feel very welcomed. Morning shift was much more friendly.
Comment from Hotel Management
5 Nov 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. We hope you will give us another opportunity to deliver the experience you should have had this time.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler from Puyallup
Posted 12 Oct 2024
Best stay
Comment from Hotel Management
15 Oct 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Spartanburg!
by A verified traveler
Posted 29 Aug 2024
The room was nice but the bed was hard and uncomfortable. I forgot to request for my room to be on the top floor so we had to constantly listen to kids running during the night. The lady at the bar was rude and unprofessional so my husband and I passed up on getting a drink. Very clean room and bathroom. The young lady that checked us in and out was pleasant.
Comment from Hotel Management
30 Aug 2024 by Alle Maser (Front Office Manager), Hotel Management
Thank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. We hope you will give us another opportunity to deliver the experience you should have had this time.
