Cley Hall Hotel Reviews

Hi Agata,Thank you for taking the time to leave us a review based on your experience.I am so sorry that we did not meet your expectations on this occasion and would love to talk to you more about what we could have done to improve your stay.I do hope you will come and stay with us again and have a more positive experience.Kind Regards

Good Afternoon Dr Peters,I was saddened to read your review and offer my sincere apologies about what you experienced whilst staying with us. As you can see on this platform and many others, the reviews we receive on a daily basis are generally speaking very positive and it saddens me greatly that this what not what you experienced.We have guests occupying this particular room on a regular basis, it is very popular due to the kitchenette, and have not been made aware of any issues regarding the temperature of the water. This is something that I will be looking into as a matter of urgency.Whilst I appreciate your dissatisfaction regarding the road noise and the single glazed windows, these are issues that are out of our control due to the location of the Hotel and the fact that we are Grade 2 listed so unable to change the windows we have currently. However should you have mentioned your issues surrounding this, we would of done all we could to move you to a quieter room that might have better suited your needs. We are a very approachable team and do all we can to make our guest stay as comfortable as possible but if your felt at any point this was not the case I can only offer my apologies. The road is usually very quiet in the evenings so I am unsure as to why it was so busy on this particular evening.The heating is something that is controlled by us and we do have it on a timer system to keep guests as comfortable as possible. We are aware that some guests feel the cold more than others and others do not like the rooms to be too hot so it is impossible to please everyone. The heating was active on the night in question and came on through out different intervals during the night. I have been over to the room in question to ensure that there was not an issue with the radiators and that the heat was being stopped from getting to you. The previous guests must have turned the radiators off by turning down the temperature gage on the side and this had not been picked up on due to the mild weather we have been experiencing. I have ensured that moving forward, this is now part of the housekeepers checks so we do not have any other guests experience an evening such as yours.We all work very hard here at the hotel and we are by no means "Faulty Towers". We are always looking at ways we can improve and rely on our customer feedback to see where we can make these improvements. As the hotel manager I can assure you that your comments have been taken on board and I care very deeply about the guests that stay with us. It is my wish that you had brought these issues to our attention and given us the chance to rectify the problems, I am not sure how you can say "bad management, No point in complaining as literally they won’t do nothing" when you did not give us the opportunity, saying nothing to us at all at any point. We have been on "Four in a bed" twice, winning once and coming a close second place on the most recent showing, proving that we are i

Thankyou so much for taking the time to leave a glowing review , we hope to see you again soon Sarah!

Thankyou so much for taking the time to leave a glowing review Beverley , we are so glad you enjoyed your stay and hope to see you again soon!Kind regardsEllie

Thankyou so much for taking the time to leave a review, we are so glad you enjoyed your breakfast and hope to see you again soon Brenda!kind regards

HI Steven,Thank you for the kind review we are glad you enjoyed your time with us and hopefully this does not deter you from visiting us again. We can arrange for you to be on the back side of the hotel next time.Many thanksBen

Hi Mandy,Thank you so much for your kind words and lovely review. We are glad you enjoyed your stay with us and we also look forward to seeing you again.Many thanksBen

Hi John, Thank you for such a lovely review, it was indeed Hannah that you met initially - we will pass your kind words along to her! We hope to see you again in the near future. Kindest regards

HI Paul,Thank you for your kind review.Many thanksBen