Ratings based on 985 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler from Happy Valley
Posted 4 Nov 2024
This property surprised me and not in a good way. You have a kitchenette but have to go to the lobby to get dishes, a dish rack, cooking supplies (anything). The floor in my room was slick with I don't know what. There was loud traffic and people arguing outside in the middle of the night. "Breakfast" was a muffin or cheap fruit bar.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Norah,Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay. It is disappointing to hear that the kitchenette did not meet your expectations and that the cleanliness of your room fell short. Additionally, we understand how disruptive outside noise can be and regret that it affected your comfort. Your comments regarding the breakfast offerings are also noted, and we will review these to serve our guests better. We are committed to improving our services and ensuring a more pleasant experience in the future. We hope you will consider giving us another chance to provide a stay that meets your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 21 Oct 2024
This hotel is surprisingly unkempt and dirty. Unusable shower. Cheap linens. Loud rooms off the freeway and street.
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Andrew, Thank you for your feedback. We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your comments regarding cleanliness, the shower's functionality, and noise levels are concerning and do not reflect our standards. We strive to provide a comfortable environment for all our guests, and we are disappointed to learn that we fell short in your case. Please be assured that we will address these issues with our team to ensure improvements are made. We appreciate your insights and hope you will consider staying with us again, allowing us to provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
I didn't even have toilet paper in the room when I got there.
THE HAND RAILS AND DECKING OUTSIDE THE ROOMS DIRTY. TV didn't work right.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Joyce, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We hope you will return to experience us as you should have on this visit. Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
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