Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Location is very close to where my family lives.
Comment from Hotel Management
18 Nov 2024 by Melissa Craichy CGSP® , Hotel Management
Thank you, Paula, for your 5/5 review! We’re so glad our convenient location made your visit to see family even better. We hope to welcome you back the next time you’re in the area!
by A verified traveler
Posted 11 Nov 2024
Didn’t permanent was under construction before we booked. Heard construction noise at 0800
Comment from Hotel Management
12 Nov 2024 by Melissa Craichy CGSP®, Hotel Management
Thank you, Kathleen, for your 5/5 review! We’re so glad you enjoyed your stay, despite the early morning construction noise. We apologize for any disturbance and appreciate your patience as we work to improve our facilities. We hope to welcome you back soon for a quieter, refreshed experience!
by A verified traveler
Posted 9 Nov 2024
I was aware they’re in the process of refurbishing rooms but was told it would not run past 5 pm. Last night they finished up at 6:20. Also, the vent in the bathroom was full of dust. Nasty for a refurbished room. 🙄
Comment from Hotel Management
12 Nov 2024 by Melissa Craichy CGSP®, Hotel Management
Thank you for your feedback, Julie. I apologize for the late construction work and the condition of the bathroom vent. We strive to ensure all rooms meet high cleanliness standards, and I’m sorry this wasn’t the case during your stay. Your experience will be shared with our team to prevent this in the future. Thank you for letting us know, and we hope to provide you with a more comfortable and seamless stay next time.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Melissa Craichy CGSP®, Hotel Management
Thank you, Jeremy, for your 4/5 review! We’re glad to hear you enjoyed your stay and appreciate your feedback. If there’s anything specific we can improve upon to make your next stay even better, please let us know. We hope to welcome you back soon!
by A verified traveler
Posted 5 Nov 2024
The staff was very friendly. The room was perfect. The construction was no bother.
Comment from Hotel Management
12 Nov 2024 by Melissa Craichy CGSP®, Hotel Management
Thank you, Kenny, for your wonderful 5/5 review! We’re delighted to hear our friendly team and your room made your stay enjoyable, and we appreciate your patience with the construction. We look forward to welcoming you back for another great experience!
by A verified traveler
Posted 29 Oct 2024
Easy check-in and check-out. Courteous and efficient staff. Newly renovated room was nice. Mattress was not great - both lumpy and firm in all the wrong ways.
Comment from Hotel Management
2 Nov 2024 by Melissa Craichy CGSP® , Hotel Management
Jennifer, Thank you for your 5/5 review! We’re glad to hear that check-in and check-out were a breeze and that our team made a positive impression. It's great to know you enjoyed the newly renovated room, though we’re sorry to hear the mattress didn’t meet your expectations. Your feedback is invaluable as we continue to enhance our guests’ comfort, and we appreciate you bringing it to our attention. We look forward to welcoming you back for an even better stay in the future!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Melissa Craichy CGSP® , Hotel Management
Stephen, Thank you so much for your 5/5 review! We’re thrilled to hear that you had a great experience with us. Our team works hard to ensure each guest feels welcomed and comfortable, so it’s wonderful to know we met your expectations. We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 26 Oct 2024
It is perfect for my monthly Friday Inst. meetings.
Comment from Hotel Management
26 Oct 2024 by Melissa Craichy CGSP® , Hotel Management
Thank you, Rosalind! We're delighted to hear that our location suits your monthly Friday meetings. We look forward to continuing to provide you with a comfortable and convenient stay each month. If there's ever anything we can do to make your visits even better, please let us know. Safe travels until next time!
by A verified traveler
Posted 2 Sep 2024
Clean big room
Comment from Hotel Management
3 Sep 2024 by Melissa Mejia CGSP®, Hotel Management
Hello Denise,Thank you for your wonderful review! I'm delighted to hear you enjoyed the spacious and clean room. We appreciate your kind words and hope to welcome you back for another great stay soon!
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
1 Sep 2024 by Melissa Mejia CGSP® , Hotel Management
Hello Robin,Thank you for taking the time to rate your stay with us! We're glad to see you had a positive experience. If you have any specific feedback or suggestions on how we can improve, we’d love to hear from you. Your insights are invaluable in helping us enhance our services.We hope to have the pleasure of welcoming you back soon!
