Ratings based on 546 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by John B, Hotel Management
Thanks. Come back and we will turn this into a perfect 5. :-)
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
Thanks, You Rock !
by A verified traveler
Posted 21 Oct 2024
Room was dirty and couldn’t even shower after a long day of travel. Hotel was not really maintained.
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
So sorry, we are training new staff to improve right now.
by A verified traveler
Posted 21 Oct 2024
Room was very dirty, hair and dirt in tub and bathroom counter, open coffee items placed back in packages. Only good thing was a shuttle to the airport.
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
Apologies, we are training our new team to make immediate improvements.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
Much appreciated !
by A verified traveler
Posted 14 Oct 2024
Hot tub wasnt working, pool area was dirty. Rest of the property was decently clean. Breakfast was kinda bad. Not terrible but definitely not worth what i paid for it
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
So sorry, we have renovated the pool area now with fresh deck paint and fixed her up. Sorry you missed it.
by A verified traveler
Posted 11 Oct 2024
It was ok.
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
We hope to do better than this on your next trip here. Thanks
by A verified traveler
Posted 11 Oct 2024
Helpful staff
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
Great, we will let them know! :-)
by A verified traveler
Posted 7 Oct 2024
EXPEDIA is mainly to blame for my poor rating. The description said there would be transportation. I had to pay nearly $50 for a cab. Then the pool was closed when I specifically asked to be in a room near it. The facility is not convenient to any dining or shopping The room had hair in the bathroom. I nearly fell as the tub was slippery and didn’t drain. “Vending “ at check in was expensive and the person at desk not at all apologetic but just kept blaming Expedia.
Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
So sorry you were not happy. We do our best with third party reservations to accommodate requests. The Pool was under some renovation and is all set now. Apologies for the inconvenience.
by A verified traveler
Posted 4 Oct 2024
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Comment from Hotel Management
3 Nov 2024 by John B, Hotel Management
We love perfect 5's. THANKS !!
