Ratings based on 588 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The property was not lit up very well, No light on the marquee. Check in was fine. The elevator was filthy and one of the beds looked like it was slept in. There was no remote for the TV so we had to go to the front desk since not one would answer the phone. The attendant was not at the front desk so we had to wait. Expedia indicated that there was a free continental breakfast, but this was not honored. The manager claimed that they could not be responsible for what it says on Expedia.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
William, thank you for providing your feedback. It is great to hear that the check-in process met your expectations. The team will look into the issues you faced with the elevator, bedding, and remote. They strive to provide accurate information and will work to ensure a smooth experience for future guests.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
LaTanya, thank you for staying with us at Courtyard by Marriott Colorado Springs South. We’re delighted to know you had a fantastic experience. We hope to welcome you back soon!
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Miranda , Hotel Management
Thank you so much for the positive feedback. It was an honor to host you as our guest and we look forward to seeing you again in the future. I will share your thoughts with our staff; to celebrate the high rating you have given us. Thank you again.
by A verified traveler
Posted 20 Jul 2024
Clean and very friendly
Comment from Hotel Management
20 Jul 2024 by Miranda, Hotel Management
We appreciate your feedback! Thank you for being our guest. We hope to see you again soon.
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Customer Service, Hotel Management
Travis, the team at Courtyard by Marriott Colorado Springs South is delighted you enjoyed your stay. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 8 Jul 2024
Very clean and nice staff
Comment from Hotel Management
8 Jul 2024 by Customer Service, Hotel Management
Nayeli, thank you for your wonderful feedback about your stay at Courtyard by Marriott Colorado Springs South. The team is thrilled to hear you found everything clean and that they made a positive impression. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
28 Jul 2024 by Customer Service, Hotel Management
Clint, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
5 Jul 2024 by Customer Service, Hotel Management
Bill, thank you for your positive rating of Courtyard by Marriott Colorado Springs South. We're glad you had a pleasant stay. We look forward to welcoming you back!
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Customer Service, Hotel Management
Jerai, thank you for your positive rating. The team at Courtyard by Marriott Colorado Springs South is delighted to see you've enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Sylvia, thank you for taking the time to leave a rating. We're sorry that your experience did not meet your expectations. Your feedback is important, and if you would like to provide more details, please reach out to us directly. We strive to offer improvements based on our guests' input.
